Trainer

Job Summary:

The Trainer is responsible for the assessment/analysis, design, and delivery of continuous learning and organizational development programs across different teams to support Sourcefit and its Client’s operational excellence. The Learning and Quality Consultant ensures appropriate training solutions are provided to enable efficient and effective execution of key business initiatives. This individual is responsible for fostering close relationships with internal and external clients to ensure program and project success. The Learning and Quality Consultant will manage content, identify & assess learning goals, track progress towards meeting goals, and collect & present data to evaluate the learning process, design and facilitate content for internal programs, and coordinate training and other logistical L&D activities. He/She serves as a consultant, coach, and resource to leaders in addressing team development needs and delivering learning through various formats including classroom, web, and e-learning.

Job Details

• Trainer
• Hybrid Work Setup - Bridgetowne, Pasig City
• Mondays to Fridays | 8 PM to 5 AM (subject to change depending on client requirements)

Responsibilities:

• Coordination of activities including alignment with Clients and other Business Functions to ensure project completion on time and schedule and availability to target audience.
• Coordination, development, and administration of pre- and post-training activities, including testing, certification, and coaching/reinforcement efforts in support of the development
• Coordination of classroom, webinar activities, and training programs for a specific audience,
• Schedule and coordinate training classes to ensure knowledge is learned by identified timelines
• Utilize adult learning principles and training philosophies to ensure utilization of a variety of vehicles which leads to increased knowledge retention
• Develop or select teaching aids, such as training workbooks, participant guides, infographics, videos, hands-on e-learning tutorials, and reference materials
• Support the tracking and communication of corporate and client training initiatives
• Ensure all levels are trained to meet or exceed established performance standards
• Confer with SMEs of the business to gain knowledge of work situations requiring training and better understand changes in policies, procedures, regulations, and technologies
• Build and maintain effective business relationships with different departments, teams, and clients throughout the organization
• Develop programs or job aids that support the business needs while meeting deadlines
• Maintain expert knowledge of training programs and systems usage
• Personal development and accomplishment of appropriate departmental goals
• Ensure all materials always have the most current information via applicable internal business collaboration
• Recommend and develop solutions to improve any findings from all customer data sources
• Leads and coordinates service-related projects and activities to ensure continuous quality improvement initiatives in line with the training initiative
• Gather data from different teams, departments, and clients to ensure a proactive approach when recommending a solution
• Identify skill or process gap opportunities and provide recommendations
• Other projects and responsibilities may be added at the manager’s discretion

Qualifications:

• Bachelor's degree in instructional design, education, or a related discipline.
• At least 3-5 years experience as a training consultant or a similar role.
• In-depth knowledge of curriculum design, instructional methods, and training techniques.
• Exceptional written and verbal communication skills.
• Advanced proficiency in technology-based learning management systems (LMS).
• Proficiency in office software, including MS Word, Excel, and PowerPoint.
• Collaboration and interpersonal skills.
• Organizational and time-management skills.