Trainer - Medical Device

Start Date: ASAP

Work Arrangement: Hybrid (Onsite during probationary period) | Cebu

Type of Support: Voice

Shift: 8PM - 5AM (Weekends off)

Educational Requirement:

• Bachelor's degree in Nursing, Biology/Microbiology, Electromedical Engineering (Biomedical Engineering), Industrial/Mechanical Engineering, or other education/science/technology related discipline desired

Qualifications:

• Minimum of 1 year as a trainer in medical device or pharmaceutical complaint management in a shared services/KPO/BPO/call center environment

Job Description: 

• Training & Capability Building: Deliver engaging product training, guarantee SLA compliance, and lead product demonstrations or provide clinical support to empower teams.
• Complaint Management & Quality: Oversee and train teams in medical device complaint investigations, incorporating MedDRA coding and effective complaint system management to maintain high-quality standards.
• Regulatory Compliance: Drive adherence to critical regulations such as ISO 13485, 21CFR, and EUMDR by ensuring all training and operations meet these essential standards.
• Role Focus: Collaborate closely with dynamic teams specializing in pharmacovigilance, medical device complaints, or cutting-edge healthcare AI solutions.