Trainer - Mortgage/House Insurance Program

Work Schedule: Onsite (Rockwell/Ortigas)

Shift: Flexible

Start Date: ASAP

Must-Haves / Non-Negotiables:

• 2+ years training experience in BPO
• Experience in finance, mortgage, or insurance
• Excellent facilitation and documentation skills

Responsibilities:

• Conduct training for mortgage/insurance program
• Develop materials and track trainee progress
• Partner with QA and Ops for feedback loop
  
• Developing call centers' education materials, such as digital presentations, how-to manuals, and instructional videos.
• Preparing procedures and policies regarding sales techniques and appropriate agent conduct.
• Scheduling and conducting training sessions on various call center topics to prepare and support new employees.
• Training experienced employees on new or updated call center procedures to improve their performance.
• Observing the daily operations of call center employees and identifying any areas of improvement.
• Liaising with team leaders and managers to conduct on-the-job coaching.
• Measuring the effectiveness of training sessions and preparing individual or team progress reports.
• Creating and managing the training budget.
• Ensuring employees keep up their productivity and maintain high levels of customer satisfaction.

 Qualifications:

• Must have experience supporting a Mortgage/House Insurance program as a Trainer
• More than 2 years experience in training
• Experience supporting Insurance and other programs
• Strong facilitation skills