Training and Quality Lead

A LITTLE BIT ABOUT Bold

• Boldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world.
• We are a global team, united by our desire to connect diverse people with common values for boldr impact. 
• We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.

LET’S START WITH OUR VALUES

• Meaningful connections start with AUTHENTICITY
• We do our best work by being CURIOUS
• We grow by remaining DYNAMIC
• Our success combines AMBITIOUS VISION with OPERATIONAL EXCELLENCE 
• At the heart of great partnerships we’ll always find EMPATHY

WHAT IS YOUR ROLE

The Training and Quality Lead is responsible for developing, implementing, and evaluating training programs to enhance employee skills and knowledge, while also establishing and monitoring quality standards to ensure operational excellence and customer satisfaction. This role requires a dynamic individual with a passion for learning and development, a keen eye for detail, and the ability to drive continuous improvement initiatives.

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

WHAT WILL YOU DO

Training and Development:

• Conduct needs assessments to identify training gaps and develop comprehensive training plans aligned with organizational goals.
• Design, develop, and deliver engaging and effective training programs using a variety of methodologies (e.g., in-person workshops, e-learning modules, on-the-job training, blended learning).
• Create and maintain training materials, including presentations, manuals, job aids, and assessments.
• Coordinate and schedule training sessions, ensuring optimal participation and resource allocation.
• Evaluate the effectiveness of training programs through feedback, assessments, and performance metrics, and implement improvements as needed.
• Stay up-to-date on the latest training methodologies and technologies.
• Manage the learning management system (LMS) and ensure accurate training records.

Quality Assurance:

• Develop and implement quality standards, policies, and procedures across relevant departments or functions.
• Establish key performance indicators (KPIs) and metrics to monitor and measure quality performance.
• Conduct regular audits and reviews to identify areas for improvement and ensure compliance with quality standards.
• Analyze quality data, identify trends, and develop action plans to address root causes of quality issues.  
• Collaborate with cross-functional teams to implement quality improvements and ensure alignment.
• Track and report on quality performance to management, highlighting achievements and areas needing attention.
• Ensure adherence to relevant industry regulations and standards.

Leadership and Collaboration:

• Provide guidance and support to trainers or subject matter experts involved in training delivery.
• Foster a culture of continuous learning and quality improvement within the organization.
• Collaborate effectively with department heads and managers to understand their training and quality needs.
• Communicate effectively with employees regarding training schedules, quality standards, and improvement initiatives.
• May supervise a team of trainers or quality analysts, as required.

WHAT WE’LL LIKE ABOUT YOU

 YOU ARE…

• Curious and authentic, just like us! #beboldr 

• An analytical and critical thinker, with an eye for even the most minute of details
• Passionate about client satisfaction

YOU HAVE…

• Bachelor's/College Degree in any related field you’re passionate about! 
• At least 3+ years of experience in training and development, with a strong understanding of adult learning principles.
• At least 1 year of experience in quality assurance or process improvement.
• Proven experience in designing and delivering various types of training programs.
• Familiarity with learning management systems (LMS) and e-learning development tools.
• Strong knowledge of quality management principles and methodologies (e.g., ISO 9001, Lean, Six Sigma).
• Experience in conducting audits and analyzing quality data.
• Excellent interpersonal skills with the ability to easily relate to people at various levels of the organization.
• Excellent presentation and facilitation skills.
• Strong written and verbal communication skills and interpersonal skills.
• Analytical and problem-solving abilities.
• Attention to detail and a commitment to accuracy.
• Ability to work independently and as part of a team.   
• Proficiency in Google Suite (Sheets, Slides, Docs).   
• Strong leadership and coaching skills
• Adaptability and a proactive approach to problem-solving.
• Strong ability to prioritize multiple projects and quickly adapt to an evolving environment.

• Private Health Insurance
• Paid Time Off
• Work From Home
• Training & Development