Training Coordinator

Job Title: Training Coordinator 

Job Type: Full-time 

Schedule: The position requires availability to work a flexible schedule between Monday and Sunday, totaling 40 hours per week. 

Compensation: $5.00 – $7.00/hour 

About Us: 

We’re a family-owned and operated kitchen, bath, and flooring remodeling company located in Southern California. We’ve been in business for over 40 years and are looking for the right people to join our growing team. Our mission is to improve people’s lives by transforming their surroundings and providing a fun, hassle-free remodeling experience. 

Do you want to transform your career? Start here. 

Job Description: 

Are you someone who is passionate about developing people, driving performance, and creating structured learning experiences? This is not a passive training role—we are looking for a Training Coordinator who can take full ownership of training delivery, and performance improvement across multiple teams. 

You will be responsible for facilitating new hire classes, managing nesting phases, conducting quality audits, and providing coaching to ensure employees meet performance standards. This role directly impacts team success across Scheduling (Voice & Chat), Rehash, Aged, and Confirmation teams. 

Responsibilities: 

• Facilitate new hire training classes and ensure structured onboarding delivery 

• Manage and oversee the nesting phase of new employees 

• Track and monitor performance metrics of trainees and existing team members 

• Identify skill gaps and implement immediate training solutions 

• Assist in updating and improving training materials, scripts, and resources 

• Ensure consistency and standardization across all training sessions 

• Conduct quality audit calls and chats to evaluate performance of the Call Center Team: 

• Scheduling Coordinator (Voice & Chat) 

• Rehash Team 

• Aged Team 

• Confirmation Team 

• Collaborate with leadership to align training with operational goals 

What Makes Someone Successful in This Role: 

• Strong facilitation and communication skills 

• Ability to coach and develop people with different learning styles 

• Data-driven mindset with focus on performance improvement 

• Takes full ownership of training outcomes and team results 

• Thrives in a fast-paced, high-performance environment 

Qualifications: 

• Minimum 3 years of experience in call center operations or training environment 

• Strong understanding of call center metrics (QA, conversion, attendance, etc.) 

• Experience in coaching, mentoring, or training team members 

• Demonstrates strong proficiency in documentation, data management, and presentation development using Microsoft Word, Excel, and PowerPoint. 

• Ability to handle multiple teams and priorities simultaneously 

Benefits: 

• Paid Training 

• Weekly Pay 

• Performance-Based Incentives 

• Growth and Leadership Opportunities 

• Continued Education and Training 

JOB AGREEMENT 

Training & Active Support (1st - 2nd month) 

• Rate: $5.00/hour 

• Focus:  

• Learn training structure, tools, and processes 

• Shadow new hire classes and observe facilitation 

• Assist in basic training tasks and documentation 

• Understand KPIs across all supported teams 

• Start taking calls 

• Shadow Support nesting phase for new hires 

Full Training Ownership (3rd – 4th Month) 

• Rate: $7.00/hour 

• Focus: 

• Fully facilitate new hire classes independently 

• Manage nesting phase and trainee performance 

• Conduct consistent QA audits and structured coaching 

• Support multiple teams (Voice, Chat, Rehash, Aged, Confirmation) 

• Lead training strategy and continuous improvement 

• Identify performance gaps and implement solutions 

• Update training materials, scripts, and resources 

• Partner with leadership to drive overall team performance 

• Improve QA scores, conversion rates, and team performance 

Important Notes  

This compensation structure serves as a guideline and is subject to adjustment based on performance and business needs. Employees who exceed expectations may progress through stages earlier and take on higher responsibilities ahead of schedule. 

The Company reserves the right to extend any stage depending on performance, readiness, or operational requirements. Failure to meet performance expectations may result in reassessment of role fit, compensation adjustments, or removal from the position, in accordance with Company policy.