Training Manager

Program Management

• Manages the execution of key training programs, including SEA, SEI, and BCT.
• Oversees the rollout of new initiatives and supports pilot phases and scaling efforts.
• Coordinates cross-departmentally to align training programs with recruitment and client requirements.
• Maintains oversight of the Dental Receptionist Training Course (DRTC) and other priority initiatives.

Performance Monitoring & Optimization

• Tracks critical metrics such as graduation rates, feedback scores, and retention.
• Conducts weekly audits of LEAD scorecards to maintain accuracy and system integrity.
• Uses outcome data to identify improvement opportunities and implement targeted changes.

Team Leadership & Oversight

• Supervises team members including the LEAD Supervisor, Training Coordinator, and SME Lead.
• Delivers structured feedback, guide performance development, and support role clarity.
  Facilitates team planning, task tracking, and delegation based on departmental priorities.

Stakeholder Coordination

• Leads internal meetings and participate in cross-functional discussions with R&S, Placements, and Account Managers.
• Communicates priorities, updates, and risks across teams to maintain operational alignment.
• Represents the training function in strategic and operational planning sessions.

Systems & Compliance

• Oversees the use and maintenance of training tools and platforms, including TalentLMS.
• Confirms that materials meet compliance, quality, and content standards prior to rollout.
• Manages the development and refinement of SOPs to support consistency and operational efficiency.