Training Manager

The Training anager serves as the first managerial line of decision-making covering all related training and quality initiatives, activities and deliverables as well as the management and development of the team for the specific programs 

Oversees the activities of the Training and QA department in delivering programs and initiatives that are responsive to individual, operational and client needs 

Assist in the strategic planning and fiscal management of the department 

Receives Training and QA needs instruction from client, communicates the need to the department/s concerned, and directs the implementation of necessary programs 

Updates and sends Training and QA reports to client, covering training progress, evaluation and audit results, as well as other training details 

Spearhead Training ramp/capacity plans and implementation of related training activities by managing training timelines, nesting and OJT requirements, training headcount, logistics, billable hours and associated company and client-specific deliverables 

Initiates calibration sessions with the clients to ensure consistency in the implementation of performance standards 

Develops long-term strategy and process improvement initiatives impacting Training and Quality through constant reviews and needs analysis 

Execute tactical decisions and action plans based on pass-fail thresholds, training funnel data, class attrition, trainer throughput, production-related performance correlations with training. Plans for continuation training via needs assessment and feedback from operations and other support departments 

Liaise with other departments e.g. Operations, Human Resources and Client Relations in ensuring achievement of learning and training goals for the campaign through meaningful calibrations, huddles and meetings 

Manage and develop team for the assigned program(s) through classroom assessments, certification, coaching and structured consultations 

Evaluates the performance of staff according to their respective schedules; maintains objectivity in the rating process by ensuring that ratings are supported by pertinent documents; discusses the rating with the employee for a better understanding of their performance 

Conducts departmental meetings to keep the team updated on current issues, new incidents encountered on each training class, and client or project updates on a regular basis 

Enforces discipline among staff; documents infractions of company rules by accomplishing an Incident Report (IR) Form, as necessary; submits the IR form to the Human Resources Department (HRD) for processing 

Performs other duties that may be assigned from time to time