Training Officer

About the Job

Location: Ortigas

Corporate Title: Junior Officer to Manager

Work Arrangement: Hybrid

Our Consumer Lending team is looking for experienced professionals to join us in Ortigas with the role of Training Officer.

In this role you will plan, develop, execute, and evaluate programs and activities for Auto Collections. You will ensure the team is equipped with the relevant hard and soft skills, knowledge, and tools required to effectively perform their roles and fulfill their mandates.

Your dream. Our focus.

East West Banking Corporation (EastWest) is one of the largest universal banks in the Philippines, and is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

We empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

What the role will entail

• Design and develop hard and soft skills training programs for Auto Collections team members and partner agencies.
• Create and maintain accurate, relevant, and up-to-date learning materials, ensuring programs are customized to meet business needs.
• Facilitate engaging and interactive learning sessions that drive participation and knowledge retention.
• Implement training initiatives and ensure achievement of targeted learning outcomes.
• Administer and analyze training evaluations, monitoring participant progress through defined metrics in coordination with department and team heads.
• Partner with department and team heads to identify training needs and align programs with business objectives.
• Coordinate with HR Training on bank-wide programs and learning initiatives for Auto Collections employees.

What we're looking for

• Holder of a Bachelor's degree
• At least 3 years of experience in training (preferred) with solid experience in collections; background in banking practices, policies, and relevant regulatory requirements is an advantage.
• Proven experience in public speaking, facilitation, and training delivery, preferably with adult learners, including instructional design and courseware development.
• Strong analytical and MIS skills with excellent written and verbal communication abilities.
• Demonstrates strong people management and negotiation skills; self-motivated, results-oriented, detail-focused, customer-centric, and committed to integrity.

What you can expect from joining our team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals
• Opportunity to work with industry experts and be mentored by them
• Defined career progression paths to guide you in your professional growth