Training Specialist I

Responsible for researching, planning, developing, and conducting corporate/organizational training programs to employees to increase productivity for various departments.

• Training and Development
  
  
  
  • Designs training materials and courseware for programs needed.
  
  
  • Conducts research and collects reference materials for training.
  
  
  • Provides classroom training and follow-up support to various non-technical team members.
  
  
  • Collects follow-up exercises, evaluations, and questionnaires to improve course design.
  
  
  • Develops and maintains the train-the-trainer program.
  
  
  • Assists non-technical team members on projects and helps them recognize software program features.
  
  
  • Designs, updates, and conducts organizational training.
  
  
  • Coordinates new hire training, up skill training and recursive schedules and delivery.
  
  
  • Measures effectiveness of training through Training Needs Analysis to ascertain changes on the curriculum that may be required to address proficiency gaps or to adapt to changing client expectations.
  
  
  • Develops Training Program review and analysis for business reviews with HCPO.
  
  


• Business Process & HR Support
  
  
  
  • Assists in execution of administrative tasks deemed necessary or as required by immediate supervisor.
  
  
  • Informs immediate superior regarding problems and other matters beyond limits of authority.
  
  
  • Non-clinical staff may not conduct any activities that require interpretation of clinical information, including but not limited to, the choosing of a set of criteria to use for handling a request for healthcare services or treatments.
  
  
  • Assists in HR-related projects and activities deemed necessary or as required by immediate supervisor.
  
  

• Bachelor's degree in any related course.


• At least two (2) years of experience as technical trainer in the BPO or Shared Services industry.


• Proficiency with Microsoft Office applications.


• Excellent verbal and written communication skills.


• Proven high level of creativity and versatility in developing course curriculum.


• Effectively interact with all levels of the organization.


• Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate).


• Demonstrates high commitment in providing training to various non-technical employees.


• Ability to multi-task, prioritize and manage time effectively.


• Keen attention to details.


• Ability to multi-task, prioritize and manage time effectively.


• Interpersonal skills - Able to work independently and as a team member.


• Maintains high degree of professionalism and confidentiality.