Transition Manager - Clinical

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

Transition & Solutions Design

Job title:

Transition Manager - Clinical

Job Description:

A Transition and Implementation Senior Manager essentially has the same duties and responsibilities of a Transition and Implementation Manager. However, a Senior Manager is expected to:

• Be a subject matter expert for a clinical / UM vertical but has the ability to support all verticals.
• Work independently with cross geo teams and has the ability to support remote geo?s Implementations.
• Be the go-to person for new members of the team and act as a coach to upskill them.
• Work on a larger or more complex projects

Primarily responsible for sound project delivery (implementation or transition of operations) to Sagility Healthcare Philippine site/s?includes preplanning, planning, execution, and support during parallel run ensuring projects are transitioned based on requirements, schedules and costs and in accordance with the Transition Methodology.

• Identify/define the organizational structure of the project
• Create a project transition plan, identify work breakdown structure (WBS), responsibilities and timelines 
• Organize and conduct project kick-off meetings (in partnership with Sales/Client/Account Relationship Lead) to mobilize project activities
• Monitor and control all work performed within the framework of WBS
• Interface and coordinate with the functional organizations and different process owners associated with project tasks
• Coordinate and provide leadership for all implementation related issues (in partnership with Sales/Client/Account Relations Lead)
• Responsible for daily communications, documentation and regular project reports and reviews with both client and management teams during implementation phase.
• Ensure that all projects are transitioned on time and ramp-up within desired timelines on client metrics.
• Ensure all operating requirements are developed, tested and approved prior to implementation.
• Manage and monitor one or multiple transition projects.
• Hand-over program to Operations with all documentations in place.

STRATEGIC/BUSINESS PLANNING:

Develops/defines Business Plans, KRAs, KPIs and action plans; Prepares budget and ensure department works within approved budget; Monitors and reports performance / scorecards

PEOPLE / TEAM DEVELOPMENT:

Assist in hiring, training, managing, appraising and developing Transition and Implementation team members.

General Safety and Security

• Protects the organization?s assets by upholding the principles of the Quality Information Security Management System (QISMS).
• Ensures confidentiality, integrity, and availability of information critical to fulfilling the organization?s business functions.

KNOWLEDGE AND SKILLS:

• Knowledge of BPO Market, its operations and systems
• Working knowledge of Project Management Concepts and Tools
• Working knowledge of process mapping, streamlining and documentation
• Knowledge of Business Case preparation; Financial Analysis and Cost Benefit Analysis
• Organizational Skills / Business Acumen
• Management and Leadership Skills
• Planning and Organizing Skills
• Problem Solving Skills and Decision-Making Skills
• Influencing Skills or Negotiation Skills
• Resiliency and Stress Management Skills
• People Management and Interaction Skills
• Analytical Skills
• Technical Skills
• Verbal and Written Communication Skills
• Presentation Skills
• Research / Data Gathering Skills
• Listening Skills
• Innovative
• Knowledge of Crisis Management/Contingency Planning
• Knowledge Computer operations (all applications within the MS Office suite)
• Strategic Planning and Goal-setting Skills
• People Development; Performance Appraisal; Team Building

ATTITUDE AND BEHAVIOR (SOFT SKILLS):

• Strong attention to detail and accuracy
• Confident, outgoing, aggressive/assertive
• Good team player
• Work effectively under pressure and in a diverse / fast paced environment
• Energetic and highly motivated
• Independent self-starter
• Flexible with shifting schedule and extended working hours
• Strong customer service orientation; customer focus
• Hardworking, responsible, results oriented and strong determination to succeed
• Patient
• Able to collaborate effectively across functional business organization
• Integrity
• Able to work with minimum supervision and guidance
• Effective in multi-tasking
• Adaptable to change

With Proficient Competency Level in the ff:

Establishing Strategic Direction Building Organization Talent Intensity in Driving Execution Cultivating Networks & Partnerships Client Focus and Customer Orientation Business and Financial Acumen

With Expert Competency Level in the ff.:

Computer Literacy (MS Office, especially spreadsheet and presentation software) Typing Skills Work Organization

• Able to establish, implement and continuously improve the quality information security policies assigned to him / her
• Able to establish structure and procedures to protect classified information.
• Able to report information security related incidents without any delay to the right authority.
• Example: All information-related incidents, losses, weaknesses and software/hardware malfunctions, breaches of confidentiality.
• Able to participate during training, orientation and awareness programs pertaining to QISMS.

Reports to: 

Director/ Senior Director

Education and/or Experience:

• PhBachelors/College Degree or Post Graduate Diploma / Master's Degree in any field from any reputable university.
• At least 4 ? 5 years? experience in project management and technical solutions implementation (including facilities build-outs, telecoms and systems) preferably with BPO/Contact Center/ IT Projects ? Should have transitioned projects in the BPO industry or should have had extensive experience in managing projects in a different industry
• At least 4 ? 5 years of work experience in Business Development for a BPO/call center company.

Certificates, Licenses, Registrations:

• Project Management Certification, preferred

Location:

Iloilo, Ayala Technohub BuildingPhilippines #J-18808-Ljbffr