Travel Admin Associate

🌍 Turn dream journeys into seamless experiences—join Smartsourcing as a Travel Admin Associate, where your detail and service skills help customers explore the world hassle-free.

Hi! We’re Smartsourcing, and we’re looking for a Travel Admin Associate to join our full-time, on-site crew. At Smartsourcing, we don’t just offer jobs—we build careers where people grow, teams thrive, and clients get world-class support. In this role, you’ll keep bookings seamless, itineraries on point, and customer experiences unforgettable. 🧳✨

Where? 📍JEG Tower, Archbishop Reyes, Corner Acacia St., Barangay Kamputhaw, Cebu City, 6000 Cebu

About the Role

In this role, you will provide customer support via phone, email, and chat while assisting clients with bookings and tour arrangements. You’ll manage administrative tasks such as processing bookings, data entry, documentation, and reporting. Working closely with partner and travel agents, you will also promote Emu Run products, support upselling opportunities, and help create tailored tour itineraries to enhance the customer experience.

Key Responsibilities

Administration & Reporting

• Complete routine and ad hoc tasks on time
• Document and update procedures with version control
• Log productive time and maintain accurate records in CRM/databases
• Submit accurate reports and escalate blockers promptly

Bookings & Customer Support

• Record passenger and tour details accurately
• Provide confirmations and process payments securely
• Handle inquiries via phone, email, and chat with first-contact resolution
• Deliver accurate information while maintaining professionalism and courtesy

Quality & Service Standards

• Follow communication and booking guidelines
• Ensure accuracy of bookings, reports, and documentation
• Be punctual, reliable, and responsive to client communication
• Collaborate effectively with colleagues to achieve team goals

Sales & Improvement

• Promote products, build itineraries, and identify upsell opportunities
• Maintain strong client relationships to drive repeat business
• Recommend process improvements and maximize productivity
• Demonstrate leadership qualities and potential

Health & Safety

• Follow OH&S procedures and company policies
• Report risks, hazards, and support compliance initiatives

KNOWLEDGE & EXPERIENCE

(Includes technical knowledge, qualifications, legislation, regulations, etc.)

• 1–4 years of experience in customer service, office administration, or virtual assistance
• Knowledge and experience in the travel industry
• Proficiency in Google applications, Microsoft Office Suite, database management, and other computer skills
• Experience in documenting workflows and processes
• Completion of basic training/workshops in phone, email, and chat customer service

SKILLS

(Specific skills necessary to perform the role)

• Excellent research and administrative skills
• Strong attention to detail
• Effective verbal and written communication skills
• Patience and courtesy in handling customer relations
• Ability to think quickly and logically to provide timely solutions to customer needs
• Strong organizational skills
• Ability to multitask effectively
• Above-average typing speed and accuracy

Step Into the Smartsourcing Experience 😄 

Smartsourcing was created with one mission: to change lives. We’re here to ensure that businesses flourish and, just as importantly, that every member of the crew is inspired, supported, and set up to thrive. For the fourth year running, we’ve been recognized as one of HR Asia’s Best Companies to Work For. This award isn’t just a title—it’s a testament to our commitment to making Smartsourcing an incredible place to build a career.Why You’ll Love Working Here 

At Smartsourcing, we believe the best work comes from people who feel seen, heard, and valued. That’s why we’re all about fostering an environment where you can be your true self. We take pride in being certified as a Great Place to Work, because we know that when you love where you work, extraordinary things happen. Here’s just a glimpse of what we offer: 

• 😊 Weekends are yours (we respect your time off)
• 🎄 5-day Christmas Leave (unwrap real time off)
• 👩‍⚕️ Healthcare from Day 1 for you and your family (because healthcare matters)
• ☕ Free lunch and barista-crafted coffee daily (we take our caffeine seriously)
• 💰 Night shift differential for evening schedules
• 🏋️ Subsidized gym membership and sports wellness clubs including hiking and free-diving
• 🙌 Smartsourcing Exclusives (deals made just for you)
• 🥳 Themed BFFs, monthly knockoffs, summer parties
• 🧘🏼‍♂️ Community give-back programs and personal development workshops

• And so much more!

We're not just another outsourcing company. We’re building something that actually matters here – a place where good work meets good culture. 

🌍 Your next adventure starts here! Join us as a Travel Admin Associate at Smartsourcing and help create unforgettable travel experiences every day. ✈️✨