Travel Consultant

We are seeking a detail-oriented and customer-focused individual to join our team as a Travel Consultant. As a Travel Consultant, you will be responsible for providing exceptional service to our clients by assisting with travel arrangements, reconfirmations, and reservations. Your primary objective will be to ensure a seamless and memorable travel experience for our clients.

Responsibilities: 

• Ensure all reconfirmations are completed promptly and accurately.
  




• Conduct outbound calls to reconfirm bookings with various suppliers including hotels, helicopters, trains, transfers, taxis, car rentals, and direct suppliers.
  




• Proactively explore options to accommodate advance or urgent reservations based on customer requests.
  




• Verify availability and make bookings for activities, hotels & restaurant reservations 
  




• Resolve cases within the specified Service Level Agreement (SLA) timeframe
  




• Monitor and respond to incoming emails from clients, agencies, suppliers, or relevant departments.
  




• Create a case for each client request or concern and assign it to the Back Office (BO) with all the necessary documentation and details for efficient resolution.
  




• Monitor incoming and outgoing emails, updating tickets or closing them on the Dashboard accordingly.
  




• Foster effective team collaboration in distributing tasks to mitigate the risk of potential backlogs.
  

• Exceptional communication skills, adept in both written and verbal communication.
  




• Demonstrated strength in organizational and time-management capabilities.
  




• Proven ability to thrive in a fast-paced environment, adept at effectively prioritizing tasks.
  




• Proficiency in utilizing a variety of communication and booking systems.
  




• Prior experience in customer service or a travel-related role is highly desirable.
  




• Flexibility to work shifts, including evenings and weekends, as necessary.
  




• Experience in the travel industry, particularly  with platforms like Expedia, is advantageous.
  




• Knowledge or background in Global Distribution Systems (GDS) is a valuable asset.
  




• Amenable to work onsite and on shifting schedules