Travel Counselor (Pipeline)

Job Description - Travel Counselor (Pipeline) (2400004E)

Business Travel Consultant II

Traveler Experience (TX) is seeking positive, energetic, highly skilled, customer-focused, senior-level travel counselors to join our 24HSC Team. This team provides outstanding service for our business travelers in multiple countries. Candidates must be comfortable working in a fast-paced environment.

Main responsibilities

• Provides consultative customer support services to client via multiple channels
• Creates and completes travel arrangements (car, hotel, air , rail) for moderately complex accounts
• Sells products that are of commercial value to CWT and contribute to CWT's profitability; sells 'add on' attachments (hotel, other); upsells targeted areas of travel
• Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation
• Works under moderate supervision

• Resolves moderately complex problems with potentially non-standard and multi destinations, ticket exchanges and complex fares
• Escalates more complex problems to more experienced staff
• Assignments include both routine and non-routine work

Qualifications

Qualifications

Experience & education:

o 5+ years of experience working as a Travel Consultant.

o Good travel industry knowledge

o Strong Verbal and written communication skills

o Skilled in GDS and other booking tools used by CWT (Sabre, Amadeus, etc.)

o Reservations (both email and call support)

· Knowledge, skills and abilities (KSAs)

• Strong verbal and written communication skills and attention to detail
• Fluent verbal skills in English
• Great active listening and information gathering skills.
• Proactive consultant – solutions oriented and accountable.

o Excellent working knowledge of the travel industry, application of client travel policies, procedures, and processes (including complex reservations and changes)

• Able to use current technology and easily adapt to changes in technology as they come.
• A genuine passion for high-quality customer service — we care about our customers and it’s important to us that you do too

o Ability to work and adapt in a constantly changing, fast paced environment.

• Must be a “Team Player” and work cohesively with others internally and externally.
• A positive, “can do” attitude, willingness to learn and grow!

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