Travel Sales Associate

Company : Wipro

Job Description - Travel Sales Associate

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Receive inbound calls transferred from the client

Solicit prospects over the phone to tour with sales consultants

Sell vacation packages over the phone to qualifying guests

Determine eligibility of guests per qualification standards

Assist guests with questions about vacation properties, packages, and procedures

Assist guests with making the reservation

Minimum Qualifications

At least High School graduate (old curriculum) or Senior High School Graduate

Minimum 12 months experience in Sales (BPO or Non-BPO)

Excellent written and verbal communication skills

Maintains an upbeat, positive and motivated demeanor

Able to read/write/speak the English language

Ability to build rapport and overcome objections.

Ability to maintain required sales percentages per week

Excellent communication skills

Proficient in basic PC knowledge

Proficient in Microsoft Office

Must be flexible to work nights, weekends and select holidays outside of your scheduled shift

Mandatory Skills

Computer Skills and Background

Basic understanding of how a computer works and the devices that are driven by the computer (ie.

Internet (ISP), Drivers, Operating System, Hardware, Software, etc)

Excellent Customer Service Skills

Ability to analyze and solve customer concerns

Customer Service Product and Service

͏

Deliver

No	Performance Parameter	Measure
1	Process	No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback
2	Self- Management	Productivity, efficiency, absenteeism, Training Hours, No of technical training completed

Mandatory Skills: QAAS(Advisory Services)
.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

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