Travel Sales Trainer - BPO

Position Title: Trainer - Travel Sales (Cebu) | Onsite
Start Date: ASAP

Account Type: Travel Sales

Support Type: Voice

Work Setup: Fully Onsite

Shift & Rest Days: Night Shift

Educational Qualification: At least completed 2nd year of college or higher

Work Experience:

• At least 3 years of total experience, including 6 months to 1 year as a Trainer
• Proven experience in managing Sales Campaigns
• Proficiency with tools such as Salesforce, PowerPoint, coaching & mentoring, and Microsoft Office
• For new hire training: Delivering training, individual and co-facilitated sessions, reporting
• For existing staff: Floor support, coaching, conducting training needs analysis, working with Quality and Operations teams, and calibration sessions

Key Responsibilities:

• Needs Assessment: Identify skill gaps and training requirements through surveys, interviews, and performance data.
• Curriculum Development: Design and develop training materials like presentations, handouts, and online resources.
• Training Delivery: Conduct training sessions, workshops, and seminars using diverse instructional methods.
• Evaluation & Feedback: Measure training effectiveness via feedback and monitor performance improvements.
• One-on-One Coaching: Provide personalized coaching and support to individual employees.