Travel VA

Job Brief  

We are seeking a highly organised and detail-oriented Travel VA to provide essential administrative and operational support across our travel business. This role is responsible for maintaining accurate travel bookings, client records, financial data, and documentation within the Tramada platform, ensuring the smooth delivery of travel services from enquiry through to departure. 

Working closely with travel consultants and the finance team, the successful candidate will support booking administration, itinerary preparation, invoicing, reconciliations, and reporting while maintaining exceptional data accuracy and operational efficiency. This position is ideal for a travel professional with strong Tramada experience who thrives in a fast-paced, process-driven environment. 

Responsibilities 

Travel Administration 

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  Booking Administration: Maintain accurate client profiles, booking records, travel preferences, and reservation details within the Tramada system. 

  
  

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  Itinerary Preparation: Process flight, accommodation, transport, and travel service bookings while preparing professional client itineraries and supporting travel documentation. 

  
  

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  Travel Documentation: Generate quotations, invoices, receipts, confirmations, and other travel documentation in accordance with company procedures. 

  
  

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  Client & Consultant Support: Provide administrative support to travel consultants, assisting with booking updates, documentation, and day-to-day operational requirements. 

  
  

Financial Administration 

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  Transaction Processing: Process booking transactions, service fees, and financial adjustments accurately within the travel management system. 

  
  

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  Accounts Support: Assist with invoice processing, financial reconciliations, and general ledger (GL) code allocation to support finance operations. 

  
  

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  Financial Record Management: Maintain accurate financial records and ensure supporting documentation is complete and compliant with company procedures. 

  
  

Data & Systems Management 

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  Data Integrity: Maintain accurate and up-to-date client, booking, and financial information across all systems. 

  
  

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  Reporting: Generate operational and financial reports to support sales tracking, booking analysis, and management reporting. 

  
  

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  Workflow Management: Monitor booking workflows to ensure travel documentation, invoicing, and administrative tasks are completed accurately and within required timeframes. 

  
  

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  Process Improvement: Identify opportunities to improve administrative workflows, system utilisation, and operational efficiency. 

  
  

Requirements 

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  Previous experience working within the travel industry in a travel administration, reservations, or travel support role.  

  
  

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  Demonstrated hands-on experience using the Tramada travel management system.  

  
  

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  Strong understanding of travel booking processes, itinerary preparation, and client administration.  

  
  

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  Experience supporting accounts functions, including invoicing, reconciliations, and financial administration.  

  
  

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  Exceptional attention to detail and a high level of accuracy in data entry and record management.  

  
  

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  Strong organisational skills with the ability to manage multiple priorities and deadlines simultaneously.  

  
  

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  Excellent written and verbal English communication skills aligned with Australian professional standards.  

  
  

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  Ability to work independently while collaborating effectively with travel consultants and internal stakeholders.  

  
  

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  Strong problem-solving skills and a proactive approach to supporting business operations.  

  
  

Software Proficiency 

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  Travel Management System – Tramada 

  
  

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  Productivity Tools – Microsoft Office Suite (Word, Excel, Outlook) 

  
  

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  Accounting Software – Accounting support systems 

  
  

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  Travel Documentation Tools – Itinerary management and travel documentation platforms 

  
  

Education 

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  Bachelor’s Degree in Tourism, Travel Management, Business Administration, or a related field. 

  
  

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  Relevant vocational qualifications or certifications in Travel and Tourism will also be considered. 

  
  

Personal Attributes 

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  Highly organised with exceptional attention to detail and a strong commitment to data accuracy.  

  
  

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  Reliable and accountable, consistently taking ownership of administrative responsibilities.  

  
  

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  Proactive and self-motivated, anticipating team requirements and preparing documentation ahead of deadlines.  

  
  

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  Adaptable and resilient, with the ability to manage changing priorities in a fast-paced travel environment.  

  
  

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  Strong analytical and problem-solving skills, with a focus on improving efficiency and maintaining operational excellence.  

  
  

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  Professional and customer-focused, communicating effectively with clients, suppliers, and internal stakeholders.  

  
  

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  Collaborative team player who supports colleagues and contributes positively to the overall success of the business. 

  
  

Time Zone: Australian Business Hours 

Applicant Location: Must be located in the Philippines 

About Outdesk  

At Outdesk, our mission is to bridge the gap between exceptional talent in the Philippines and the dynamic business needs of our clients in Australia. We are committed to delivering bespoke recruitment and comprehensive employment solutions that foster long-term success for both our clients and staff. 

Employee Benefits  

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  Paid Leave  

  
  

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  13th Month Pay  

  
  

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  SSS  

  
  

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  Philhealth  

  
  

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  Pag-Ibig   

  
  

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  BIR  

  
  

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  HMO