Tuition Reimbursement & Student Loan Repayment Assistance Support Specialist

MOVE Your Business is proud to represent our client, a U.S.-based benefits technology company that helps employers improve employee financial wellness through education and student loan benefits. Their platform supports tuition assistance, reimbursement, and student loan repayment programs while reducing administrative complexity for HR teams. They combine technology with guided support to help employers increase benefit utilization, retention, and long-term workforce stability.

On behalf of our client, we are seeking a TRS/SLRA Support Specialist to run day-to-day administration of our client’s Tuition Reimbursement (TRS) and Student Loan Repayment Assistance (SLRA) programs. The support specialist will decide claims, keep eligibility current, and ensure every reimbursement and loan payment reaches the right employee in the right amount.

Benefits:

• Competitive salary
• Strong support system
• Health benefit ($30/month)
• Internet Allowance ($20/month)
• Training materials for upskilling are provided
• Paid holiday leave (depending on the holidays that the client observes)
• Paid sick leave (sick leave convertible to cash if perfect attendance)

• Paid planned leaves

Key Responsibilities:

• TRS Claims
  • Decide program requests (pre-approvals) and reimbursement claims, keeping program and non-program reimbursements separate.
  • Check documentation before approving: itemized payment proof showing course and institution, grades, and withdrawal status for courses graded W. Reject incomplete requests.
  • Stop or decline claims for employees who have left the client.
  • Clear the TRS ticket queue daily, including Monday’s weekend backlog, and chase stalled tickets through the support inbox.
  • Answer employee and HR questions, including whether automated approval emails count as certification.
  • Set up and maintain client-specific TRS workflows (e.g., Prysmian, PHMC).
• SLRA Administration
  • Work and close SLRA tickets in HubSpot.
  • Review the monthly SLRA estimate with ADC and client contacts before invoices are finalized.
  • Investigate SLRA invoice discrepancies and confirm each user’s employer in BenefitEd matches the CRM.
• Eligibility and Payment Accuracy
  • Trigger eligibility file updates when hires, terminations or contribution amounts change, so invoices and payments stay correct.
  • Investigate payments made after employment ended and payments that never arrived.
• Payments, Refunds and Reconciliation
  • Check TRS payments weekly and monthly against approved claims.
  • Coordinate NatPay payment files with ADC, including upload failures, deletion requests, and re-uploads.
  • Resolve overpayments, duplicate payments, and refunds with ADC, BenefitEd, and clients, and document each fix.
  • Reconcile client accounts when payments and records disagree.
  • Gather the facts on tax-treatment questions (taxable vs. non-taxable payments) and route them to accounting.
• Vendor Coordination
  • Serve as the day-to-day BenefitEd contact: monthly sync, conversion files, overpayment follow-ups, and loan servicer documents.
  • Work with ADC on invoices, payment confirmations, and fund returns.
• Product and Documentation
  • Represent operations in weekly TRS meetings with Engineering; supply categorized ticket data and test changes, including TRS AI tools.
• Ad Hoc Tasks
  • Perform other related administrative and operational tasks as assigned.
  • Support additional projects and team activities as needed.

Requirements & Qualifications:

• 2+ years in benefits administration, payroll, accounts payable, or financial operations support
• Experience reconciling payments against source records and tracing discrepancies to the root cause
• Working knowledge of a ticketing or CRM system (HubSpot preferred)
• Clear written communication with HR, finance, and vendor contacts
• High accuracy when handling sensitive employee financial data
• Tuition reimbursement or student loan repayment program experience
• Familiarity with payroll file formats or ACH payment platforms (NatPay or similar)
• Experience writing process documents or SOPs
• Two professional references and a valid criminal background check issued within the last 60 days are required for all successful applicants.
• Completion of intake paperwork, including submission of a valid tax identification number (e.g., Social Security Number, Social Insurance Number, or the country’s equivalent), is required before onboarding.

Working Hours:
Full-Time (40 hours per week)
Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern Time

Pay: $800+ $55 Allowance per month

About Us:
MOVE Your Business is an outsourcing company based in Southern California, dedicated to empowering both businesses and professionals. We connect growing companies with skilled virtual talent while creating meaningful, long-term opportunities for our team members. As a fast-growing player in the outsourcing space, we’re committed to building partnerships that drive success and to fostering a supportive, inclusive environment where our people can thrive and grow with us.