URGENT HIRING | Sales Support Specialist- 4x a week onsite

Customer Service Support Responsibilities: Central to supporting the Service team in the delivery of exceptional, timely and authentic customer interactions, ensuring stakeholders are supported with accurate and timely information. The role includes but not limited to supporting the team to:

• Conduct and follow up showroom visits.

• Ensure all requests are responded to in a professional, timely and friendly manner.

• Efficiently and effectively manage inbound and outbound phone, email & online communication channels, providing accurate information, and conducting timely follow up to our customer base nationally and internationally.

• Develop and maintain accurate product knowledge and clearly articulating the key benefits of our offering, including managing customer expectations and needs

• Liaise with internal and external stakeholders, including working closely with sales to follow up and support lead management, sales pipeline, live projects and queries as they arise

• Provide advice on pricing, delivery of products.

• Managing stock and distribution of samples for clients including follow up of enquiries, projects and sampling.

• Work closely with our suppliers (in Japan and Australia) to ensure timely co-ordination and delivery of information and products.

• Ensure all customer interactions are logged accurately, with meaningful and/or actionable information via the customer database.

• Open communication and feedback to management team that supports continual improvement in customer service & product delivery.

• Provide consistent and accurate reporting and documentation as required.

• Overflow of inbound sales and customer enquiries via all communication channels

• Quality control and compliance to established service processes. Sales Support Responsibilities

• Supporting the The Client team in delivering exceptional and timely sales support

• Supporting activities directly related to sales activity including prospecting, lead generation, live projects and delivery.

• Liaising with external suppliers and customers

• Scheduling sales meetings and appointments

• Preparation of sales reports and presentations as required

• Managing lead information and follow up from various sales support initiatives

• Supporting the execution of events

• Working with the teams to manage stock ordering, inventory and distribution of samples for clients

• Supporting sales & marketing initiatives as required

• Uploading and maintenance of database and lead information into CRM and follow up

• Administrative support of quotations development

• Quality control and compliance to established sales processes. General Administrative Support Responsibilities

• Process and Systems improvement

- Maintaining and improving systems, processes and procedures that make a positive impact, delivering positive outcomes and improvements to customer interactions, experience and service delivery, including documenting, identifying and improving systems and processes.

- Working with the The Client teams to ensure continual process improvement in:

▪ samples and supplies (product and general) inventory management

▪ increasing efficiencies and minimizing delays in fulfilment of customer requests

▪ timely and accurate processing and directing of inbound enquiries, incoming samples, sample deliveries, quotation and logistics

▪ coordinating meeting arrangements and customer presentations to ensure a professional representation of the The Client brand - Information & reporting

▪ Co-ordinating and collating business operation related reports and maintaining accurate and to date information and filing systems

▪ Maintaining accuracy and accessibility of customer, product, technical and sales information & presentations in The Client repositories to support customer service delivery, not limited to CRM, The Client network, industry association websites and directories, and The Client online channels.

▪ Preparation of sales presentations, collateral and other forms of documentation.

• Customer Relationship Management System - Champion for CRM – administration and optimize the usage of its use across the business and departments.

• Handling sensitive information in a confidential manner

• General office administrative & operational support tasks - Preparing reports and maintaining appropriate filing systems

• Other Customer Service, Sales and Admin Support tasks as required

Tools:

• MS Office Suite, including Word, PowerPoint, Excel, Sharepoint, Teams

• Xero

• Zoho Module on the Zoho One Platform

Requirements

• At least 3 years experience
  
• Excellent oral and written communication skills
  
• Excellent organisational and multi-tasking skills
  
• Excellent prioritisation and time management skills
  
• Attention to detail and problem-solving skills
  
• A tertiary qualification, previous experience in a similar role, and/industry experience are desirable
  

Benefits