URGENT: Quality Management System Manager

Skills Required: At least 5-7 years or more BPO related experience (QMS)

Roles and Responsibilities:

• Implements QMS processes and system level controls in multiple projects for the location functions in line with contractual requirements, the company requirements and ISO 9001 standard requirements
• Assists in implementation of ISMS ISO 27001, PIMS ISO 27701 and BCP ISO 22301
• Drives adaption of QMS process based culture and risk based thinking in operations and direct support functions aligned to the engagement
• Conducts regular QMS audits and checks in operation and direct support function to evaluate to evaluate compliance to requirements as per a defined plan
• Evaluates the controls established to evaluate their effectiveness in meeting the goals of the engagement
• Reviews with the management to provide insights into functioning of the QMS processes and potential and actual risks in QMS processes

Requirements:

• Graduation (any discipline) with 10-12 years of experience of working in an International BPO
• Should be open to work 24/7
• Should be Lead assessor certified in ISO 9001 with experience in establishing QMS processes and exposure to ISMS ISO 27001, PIMS ISO 27701 and BCP ISO 22301
• Extensive experience in Management Systems auditing and risk management
• People management expertise: Ability to manage efforts to succeed in internal and external audits
• Project management expertise: Six Sigma Black certified with at least 2-3 projects lead individually
• Excellent skills on Excel/Quality Tools / Data Analysis /Minitab/Analytical Skills / Reporting