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Urgent Roles: OPERATIONS (ONSITE | CEBU | NIGHT SHIFT)

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Job Description - Urgent Roles: OPERATIONS (ONSITE | CEBU | NIGHT SHIFT)

We are building a high-performance Operations team in Cebu to support international clients, ensure service delivery, and drive client success across Sales, Marketing, and Digital teams.

General Manager (Operations) – Onsite Cebu

  • 7–10+ years experience in operations, BPO, or service delivery leadership
  • Proven experience managing large teams (50–200+ employees preferred)
  • Strong background in client services, outsourcing, or international accounts
  • Experience managing P&L, KPIs, and operational performance
  • Strong leadership and stakeholder management skills

Operations Manager – Onsite Cebu

  • 4–7+ years experience in operations or account/service delivery
  • Experience managing teams and workflows
  • Strong problem-solving and process improvement skills
  • Experience in BPO, outsourcing, or agency operations preferred
  • Comfortable working night shift and client-facing environments

Client Success Manager – Onsite Cebu

  • 3–6+ years experience in client success, account management, or customer success
  • Strong relationship management and communication skills
  • Experience working with international clients preferred
  • Ability to manage multiple client accounts at once
  • Strong problem-solving and escalation handling skills

Operations Coordinator / Specialist (Entry–Mid Level)

  • Supports operations managers with daily execution
  • Handles scheduling, reporting, and task tracking

Quality Assurance (QA) Specialist

  • Monitors performance of sales/marketing teams
  • Checks call quality, messaging quality, or campaign execution
  • Ensures standards are met across all departments

Workforce Management (WFM) / Scheduling Specialist

  • Manages shifts, attendance, and workforce planning
  • Critical for night shift operations
  • Tracks productivity and staffing coverage

Client Support Specialist (Non-Voice or Voice)

  • Handles client requests and support tickets
  • Assists Client Success Managers
  • Ensures fast response times

Operations Analyst / Reporting Specialist

  • Builds reports on performance, KPIs, and productivity
  • Works with Excel / Google Sheets / dashboards
  • Supports leadership decisions

Training & Onboarding Specialist (Ops Support)

  • Onboards new hires into systems and processes
  • Runs training for tools, SOPs, and workflows
  • Works closely with HR and Operations
  • Willing to work onsite in Cebu, night shift
  • Strong English communication skills
  • Experience in operations, client success, or service delivery (4–10+ years depending on role)
  • Strong problem-solving and organizational skills
  • Experience in BPO, outsourcing, or international clients preferred
  • Comfortable working in a fast-paced, KPI-driven environment
Original job Urgent Roles: OPERATIONS (ONSITE | CEBU | NIGHT SHIFT) posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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