US Customer Support Advocate (Onsite) | ZR_876_JOB

• Respond to customer inquiries across voice, chat, email, and text.
  
• Process returns and customer service operations.
  
• Accurately enter customer orders.
  
• Use tools like NetSuite ERP and CX One to track and manage interactions.
  
• Collaborate in a team that’s focused on continuous improvement.
  

Requirements

• You’re a fast learner and a natural problem solver.
  
• Friendly and dependable—like, set your watch by you dependable.
  
• Committed to great service and solid with spoken and written English.
  
• Flexible and thrive in a collaborative, high-energy setting.
  
• Not just okay with feedback—you want it to grow.
  

• 2-3 years of customer support experience? Perfect.
  
• You’ve worked with CRMs or are quick to learn systems.
  
• You’ve been part of a team that values individual and collective wins.
  

• You’re upbeat, resilient, and quick to smile—even during tricky customer moments. GIFs and emojis are your love language. You value honesty, love fast feedback, and believe kindness is professionalism.
  

• Help customers feel heard, valued, and helped.
  
• Manage orders and returns with accuracy and efficiency.
  
• Track your success with metrics—because numbers don’t lie.
  
• Keep learning and improving—individually and as a team.
  

• Customer satisfaction and quality scores.
  
• Response and resolution time.
  
• Adherence to schedule and team KPIs.
  
• Your reliability, collaboration, and adaptability.
  

• Work onsite at our Eastwood, Quezon City office.
  
• Night-shift (CST).
  

Benefits