US Logistics Inside Sales and Solutions Specialist (SaaS)

Role: US Logistics Inside Sales and Solutions Specialist (SaaS)

Division: Delivery

Company Overview

OnSpot Global is an outsourcing company with a reputation for delivering exceptional services to our valued clients. We are seeking an enthusiastic and results-driven Customer Solutions Specialist to join our team. This role offers the opportunity to work with a diverse range of clients and play a pivotal role in helping them achieve their sales targets and make a significant impact in driving the company's success.

Summary:

As a Customer Solutions Specialist, you will be the driving force behind our customers' journey with our innovative tech platform. You will own the entire customer experience from initial sales lead to successful customer conversion and beyond. This role is a dynamic blend of sales, customer support, and technical expertise. You will be responsible for nurturing leads, guiding them through their first booking, addressing inquiries, and ensuring their continued satisfaction with our services. Your ability to understand customer needs, communicate effectively, and navigate our platform will be crucial to your success.

Responsibilities:

• Sales Performance:
  • AAA Sales Skills is a must!
  • Consistently meet and exceed individual and team sales and booking targets.
  • Contribute to overall customer acquisition and revenue growth goals.
• Lead Conversion:
  • Actively contact qualified sales leads through various channels (phone, email, etc.).
  • Conduct consultative conversations to understand their small to medium-sized business (SMB) needs and logistics challenges.
  • Craft and present tailored shipping solutions using our Ship4wd platform.
  • Assist customers in placing their first booking and completing online payments.
• Customer Support and Retention:
  • Respond promptly to inquiries from both potential and existing customers.
  • Troubleshoot issues, provide technical assistance, and address concerns effectively.
  • Identify upsell and cross-sell opportunities to maximize customer value.
  • Manage customer complaints with a focus on resolution and satisfaction.
• Platform Expertise:
  • Develop a deep understanding of our Ship4wd platform, its features, and benefits.
  • Stay informed about industry trends, logistics best practices, and competitor offerings.
• Continuous Improvement:
  • Collect and analyze customer feedback to identify areas for platform and process enhancements.
  • Collaborate with product and operations teams to implement improvements.
  • Proactively suggest strategies to enhance customer satisfaction and loyalty.
• CRM and Systems Management:
  • Utilize our CRM system to track customer interactions, manage leads, and document progress.
  • Maintain accurate and up-to-date customer data within our systems.

Must-Have Qualifications:

• Communication Excellence: Exceptional verbal and written communication skills in English, with strong negotiation and active listening abilities.
• Proven Sales Success: 5-8 years of demonstrated success in solution or SaaS sales, pre-sales, customer service, or customer success roles within E-commerce or tech-enabled companies.
• U.S. Market Expertise: Experience and a successful track record in selling to American businesses (B2B).
• Results-Driven: Strong sales KPI and goal-oriented mindset with a focus on achieving and exceeding targets.
• Solution-Focused: A can-do attitude, energetic and consultative approach to selling, with flexibility and creative problem-solving skills.
• Customer-Centric: High empathy, dedication to exceptional customer service, and a commitment to understanding and meeting customer needs.
• Tech Savvy: Proficiency in technology and the ability to quickly learn and adapt to new tools and platforms.
• Collaborative Spirit: A team player who thrives in a collaborative environment and actively contributes to team success.
• Flexibility: Willingness to work in alternating/rotational shifts to align with USA time zone requirements.
• Logistics Experience: Experience in the logistics/shipping industry, with a solid understanding of relevant processes and challenges.

Nice-to-Have Qualifications:

• American Accent: A natural American accent is a plus, enhancing communication with U.S.-based clients.
• CRM Proficiency: Familiarity with CRM systems, especially Salesforce.com, is an advantage.

REQUIRED CORE VALUES:

• People Centric: Demonstrated commitment to fostering a culture that puts people first, valuing employees, clients, and partners as the heart of the organization. The ideal candidate will promote a supportive and inclusive work environment that nurtures individual growth and collaboration.
• Extreme Ownership: A strong sense of responsibility and accountability for driving results and achieving goals. You must be proactive in identifying challenges, taking ownership of solutions, and continuously seeking ways to improve processes and outcomes.
• Efficient - Fast, Fast, Fast: A focus on efficiency and agility, with the ability to drive growth initiatives rapidly while maintaining quality and effectiveness. The candidate should thrive in a fast-paced start-up environment, making timely decisions and executing with speed.
• We Are Intrapreneurs: An entrepreneurial spirit that encourages creativity, innovation, and risk-taking within the organization. The candidate should be proactive in exploring new opportunities, challenging the status quo, and fostering an intrapreneurial mindset among team members.
• Beat Yesterday: A commitment to continuous improvement and learning. The candidate should be dedicated to surpassing previous achievements and consistently striving for excellence in all aspects of the role.
• Integrity Matters: Uncompromising integrity and ethical behavior in all professional dealings. The candidate should uphold high moral principles, building trust and credibility with internal and external stakeholders.

This is a full-time HYBRID position. If you are a motivated and results-driven individual, please apply today. We look forward to hearing from you!