Usage Marketing Specialist

Company : Quad X

Job Type : Full Time

Pasig, Metro Manila

Number of Applicants

:

000+

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Job Description - Usage Marketing Specialist

About QuadX

Launched in 2015, QuadX is the leading Experience Innovator in the country, specializing in cross-border digital logistics and e-commerce payment processing. QuadX is the company behind the following digital platforms: ShippingCart (cross-border shipping service for products from the US, Japan, Korea and UK to the PH and Malaysia), and Gogo Xpress (online payment and delivery tool for social sellers).

QuadX is driven to make ecommerce and business building as simple as clicking a trackpad. To make shopping less about lines and more about enjoying. To take the anxiety out of payment and delivery and make the world both marketplace and playground. We reinvent experiences and open new doors. And we invest in the data and technology to power that vision.

Here at QuadX, we’re exposing casual sellers to bigger audiences. We’re giving tools for the Social Seller to transform her hobby into a business, his passion into enterprise. We’re giving every Filipino a chance to seize a share of the future.

We are QuadX. And we’re in the business of building Futurepreneurs.

Role Purpose

Mission

The Usage Marketing Specialist will be responsible for the overall management of the residential customer usage and loyalty programs through strategic product planning and marketing. Have a solid understanding of the overall product management process and experience with developing & implementing usage and loyalty programs.

Outcomes

The Usage Marketing Specialist role leads the overall customer loyalty and usage strategy, including the development, project management, and implementation of loyalty programs for various products and services.

What You'll Do

Translate business requirements into practical, scalable campaigns using best practices and leveraging on the existing tools of QuadX

Manage the process of designing, building, and launching CLVM campaigns based on data-driven insights and project learnings to increase engagement, revenues, website/app traffic, etc.

Coordinate with CLVM Execution on managing the campaign calendar, timelines, priorities, resources, etc., before campaign launches.

Collaborate with the Analytics Team and other possible stakeholders to identify engagement triggers to be able to design practical, efficient, and effective customer journeys and experiences

Build and continuously refine customer journey campaign matrices based on output of historical campaigns launched

Partner with stakeholders to find areas for improvement on the CLVM processes

Provide insights and creative direction in message/content development.

What You'll Need

Bachelor's Degree with a background in Marketing, Digital Marketing, Data-driven Marketing/Direct Marketing

3+ years work experience in the same field, preferably in Logistics or E-commerce

Strong data management abilities

Knowledge of some CRM/CEM platforms.

Experience in owning projects from beginning to end

Excellent interpersonal and communications skills (verbal & written)

Experience in analytics (e.g. A/B testing)

Experience designing and executing CLM/digital marketing campaigns