Vendor and Contract Analyst

Key Accountabilities: 

• Support the Global Data Technology (GDT) portfolio of contracts, including new agreements, amendments, and renewals of existing agreements 

• Support annual software renewals, forecasting, invoicing, and purchase orders 

• Support the appropriate procurement activity to submit and manage intake request post triage 

• Support invoice processing for GDT leveraging existing tools and shared services at Manulife 

• Develop and maintain standard operating procedures and documentation for GDT vendor management processes 

• Work with software support teams and key stakeholders to own and maintain software platform users and asset tracking tools 

• Create, own, and maintain software chargeback models to provide monthly cost allocations for Finance and business stakeholders

• Prepare related reporting and analysis as needed, including active software contracts, licensing reviews and spend analysis 

• Support the governance model with relation to vendor engagements  

• Coordinate and facilitate vendor meetings and events as needed 

• Conduct data analytics on vendor spend and identify optimization opportunities 

• Manage data sets used for software and vendor management reporting and dashboards, ensuring data integrity and usability

• Manage the centralized MS O365 Outlook team mailbox, ensuring timely triage and response to vendor-related inquiries

Job Requirements: 

• 2+ years of experience with contract terms and their legal implications and vendor performance metrics  

• An interest in vendor management leading practices and processes 

• Proficiency in Microsoft Excel (e.g., lookups, pivot tables, structured analysis)

• An interest in how technology supports Manulife's strategy 

• Attentive to details, innovative and result-driven

• An interest in working with numbers and creating reusable templates and procedures 

• Clear written and verbal communication skills, including drafting communications for broad stakeholder audiences

• Familiarity with AI, cloud, and data technologies 

• Experience working with data analysis, reporting, and dashboards 

• Understands cross team structures, team cultures, cooperation & information sharing within the company 

• Understanding internal processes and how to manage and expedite outcomes 

• Solution-oriented and continuously looking for process improvements

• Able to work across teams to drive best outcomes 

• Learns from both successes and failures and applies insights to future work