Vendor Service Representative

REALPAGE is hiring for the role of Vendor Service Representative.

• Primarily focus on inbound phone interactions with customers
• Position operates during an assigned shift between 7:30am and 7:00pm.
• Document customer interactions through case creation in Salesforce (PMC specific)
• Document product knowledge and solutions using our knowledge management system
• Receive, index, and process electronic documents to obtain approved status
• Ensure compliance standards set by the client are met
• Act as a liaison to the client, agent, and vendor
• Process payments
• Manage situations that require real-time solutions and set clear expectations of resolution plans
• Establish relationships and trust with customers during their interactions
• Maintain a high first contact resolution rate for client issues
• Achieve or exceed minimum service levels and abandon rates
• Perform additional duties as required
• Success is measured on Quality Assurance Score & Abandonment Rate

Requirements

• Strong business writing skills
• Strong interpersonal communication skills
• Active listening and emotional intelligence
• Microsoft office suites knowledge
• Fluency in Spanish is a plus
• Property & Casual license is a plus
• Exceptional customer service skills required; minimum of 2 years providing high quality customer service and technical support or a bachelor’s degree
• Highly energetic and self-motivated
• Going above and beyond for clients is required.
• Resourceful, creative, and able to think outside of the box

Hiring criteria

You should have or be completing the following to apply for this opportunity.

Bachelor's Degree

Degree or Certificate

Minimum Level of Study

Bachelor or higher

Study Field

B

Work rights

The opportunity is available to applicants in any of the following categories.