About the role
You'll be the on-the-ground presence in SEA, supporting our VIP client base while actively identifying and onboarding new high-value traders.
There will be a clear target on new business — you will be measured on both client service quality and new VIP onboarding performance.
Responsibilities
- Build and maintain trusted relationships with a portfolio of existing VIP clients in SEA.
- Act as the primary point of contact for day-to-day client queries, issue resolution, and product support.
- Analyse user behaviour and trading patterns to identify upsell opportunities and hidden client needs.
- Coordinate with internal teams (Compliance, Product, Security) to ensure smooth client servicing.
- Prepare client analysis reports and track the status of key accounts.
- Identify, prospect, and onboard new VIP clients from the SEA market with clear KPIs on new business acquisition.
- Conduct outreach via LinkedIn, local communities, and existing networks to build a pipeline of potential VIP traders.
- Support the planning and execution of local VIP events (dinners, meetups, anniversary events).
- Prepare pitch materials, market updates, and competitive comparisons for client meetings.
- Monitor competitor activity and flag relevant market intelligence to the team.
- Serve as the local eyes and ears on the ground in SEA, providing regular market feedback to the broader APAC team.
- Support regional initiatives across APAC where needed (e.g., ANZ events, cross-market campaigns)
Requirements
- Degree in Finance, Economics, Commerce, Statistics, Mathematics, or a quantitative trading-related field (candidates with relevant industry experience in lieu of a degree are also welcome).
- Fluency in English is required to be able to coordinate with overseas partners and stakeholders. Additional languages would be an advantage.
- Solid understanding of cryptocurrency, macroeconomics, and financial trading concepts
- Strong communication, relationship-building, and problem-solving abilities; comfortable working independently in a fast-paced environment.
- Proficient with data tools/spreadsheets; familiarity with CRM systems is a plus
Nice to Have
- Existing network of crypto/stock traders who are potential VIP clients - particularly valuable if network includes quant trading or mathematical finance communities
- Personal exposure to trading (stocks, crypto, ETFs, or other financial instruments)
- Prior experience (or internship) in finance, technical sales, research, or client services
- Understanding of the local crypto trading community and market dynamics