Virtual Administrator

Want to be part of a community that focuses on work-life balance, provides competitive salary and fantastic opportunities?

The Backroom Offshoring Inc. is a KPO company experiencing strong dynamic growth and we want you to be part of it!

Located at One West Aeropark in Clark Pampanga, a world-class building with top facilities, a conducive work environment is guaranteed!

Duties and Responsibilities:

• Inbox, Comms & Client Service
• Inbox triage, FYI filing, convert emails to FYI tasks; draft acknowledgements, document requests, confirmations.
• Phone/voicemail sweep; social/DM routing; spam false-positive checks (Quarantine and junk emails).
• Canned replies library; escalation matrix; end-of-day (EOD) digest of priorities/risks.
• Calendar, Meetings & Travel
• Proactive calendar management (2-week look-ahead), Teams links, reconfirms, basic travel bookings.
• Agendas, minutes from contented, and CRM/FYI action logging.
• Client Lifecycle, CRM & AML
• Onboarding packs (XPM/contacts, Ignition draft, folders), AML via Verify initiation and filing, offboarding packs.
• Contact hygiene (dedupe, capitalisation, valid mobile formats), segment/list maintenance.
• Practice Ops: WIP, Capacity & Project Management
• FYI job hygiene: monitor job progress, stage/due-date/budget updates, weekly mini-WIP tidy.
• Task-board policing: every actionable email has owner & due date; chase blockers; simple status reporting.
• Establish and maintain SOP library
• Statutory & IRD Admin
• Companies Office/CAS360 routine changes; annual-return prep packs; minutes/resolutions templates.
• IRD secure mail triage: download notices, create FYI tasks, track instalments/arrangements.
• Compliance Production Support (first-pass/admin)
• Workpaper assembly (bank/loan/IRD statements, ledger extracts) with index & naming.
• GST first-draft packs; payroll pack assembly (timesheet nudges, leave movements).
• Billing, AR & Subscriptions
• Monitor Paid Nice and Invoices,
• Monitor Xero subscriptions and billing
• Marketing & Content Ops
• Format/schedule newsletter/email sends (tests, approvals, UTM tags); schedule LinkedIn posts.
• Basic website updates (testimonials/FAQs), light analytics reporting.
• Manage Active Campaign contacts
• Automation Care & Templates
• Zapier/Power Automate first-line triage; maintain email/letter/SOP template library.

Work Set-up:
Hybrid

Work Schedule:
Day shift

This position is exclusively open to Philippine citizens currently living in the Philippines. While remote work offers flexibility, please note that this role requires adherence to local regulations, making it suitable only for those based in the Philippines. We appreciate your understanding and look forward to receiving applications from qualified candidates who meet these criteria.

🌟 Why Join Us?

Benefits:

Our benefits package is designed for full-time roles. For part-time/project-based roles, some benefits may or may not apply and will be discussed during the interview.

Core Benefits:

• HMO on Day 1 + Free coverage for 2 dependents after 2 years
• Life Insurance
• Government-mandated benefits
• 20 Annual Leave Credits
• 13th-month pay
• Birthday & Bereavement Leave

Onsite/Hybrid Extras:

• Travel Subsidy
• Staff House Accommodation (within certain distance)
• Free Shuttle Service
• Free Lunch & Uniform
• Perfect Attendance Bonus

For All Employees:

• Onboarding Training
• Monthly Engagement Activities
• Birthday Gift & Weekly Treats
• Christmas Hamper & Anniversary Gift
• Opportunity to Travel

💰 Referral Bonus

Refer a friend and get up to PHP 8,000 via GCash for every successful hire in this role!

• Grad trainees, junior, entry-level, and admin positions: PHP 3,000
• Intermediate positions: PHP 5,000
• Senior and hard-to-fill positions: PHP 8,000

Referral link: https://rb.gy/u35c6

📣 Apply Now

Be part of a company that empowers people with technology.
Check us out:
🌐 Website
📘 Facebook
🌟 Glassdoor