Virtual Medical Assistant - Remote

MedSpecialized, Inc. is looking for a Virtual Medical Assistant ! About the Client: DrCatalyst
DrCatalyst (DrC) is a remote healthcare staffing organization that has over 250 billable staff from the Philippines servicing healthcare companies throughout America. We are looking for Energetic and Highly Fluent English speaking Healthcare Professionals to serve new and existing US Healthcare clinics as inbound and outbound clinical operators during the business hours of our respective clients. Throughout your career you will also get the opportunity to be trained on additional skills such as referral management, authorizations, medical records, prescription coordination, eligibility and benefits, HEDIS, and more. Work Schedule and Arrangement: Night shift, Remote work Office Location: 8th floor Skyrise 4B Building, IT Park, Lahug, Cebu City, Cebu Responsibilities:
• Answer inbound calls and help for scheduling, rescheduling, and clinic information.
• Make outbound calls for patient appointment reminders, wellness checks, and more.
• Supply EMR notes on all calls conducted looping in onsite personnel and providers.
• Google Chat with online personnel, as well as separate chats with DRC team members. Requirements: Remote Work - For Applicants Outside Cebu Province Only

• A graduate or undergraduate of medical allied course
• Must have at least 6 months of prior authorization experience in a healthcare account
• Experience in a BPO healthcare account is an advantage
• Excellent English proficiency with strong communication skills
• 25 wpm or faster
• Computer literacy (GMail, Google Sheets)
• Physically fit to work in a BPO setting
• At least 50-60mbps internet speed
• Willingness to work overtime is a plus Salary and monetary benefits (in PHP):
• Monthly salary of 20,000 - 28,000 (depending on BPO healthcare experience)
• New hire bonus of 5,000
• Attendance bonus of 2,000 Perks and other benefits:
• Paid Training Period
• All national Philippines and USA holidays are observed
• Paid time off—public holidays, vacation, and personal time off
• Robust and effective Government Benefits Administration
• Lactation breaks (for breastfeeding moms)
• Discounted optical services with our partner clinic
• Free Health insurance with one (1) free dependent
• Free Life insurance
• Free Accident insurance
• Relocation allowance for new hires (from Outside Cebu)
• Company-sponsored outings
• Interest-based employee clubs (DOTA, Basketball, Dance, Music, Photography, Yoga) Our Recruitment Process:

• Candidate Application Form
• General Assessment
• Phone Screening
• Technical Interview (Virtual)
• Reference Check
• Job Offer
• Training

Remote Work - For outside Cebu Province only Disclaimer for salary ranges: Salary ranges may not be applicable to all. Depending on the level of experience, educational background and potential for growth seen during interviews, offers may go higher or lower. PRO TIP: prepare for that interview and impress the hiring managers! For more information about our company, visit our website:

What's your highest level of education completed?*

College or University *

Desired salary *

Full Legal Name (First Name, Middle Name, Last Name)*

Marital Status *

Date of Birth *

Shift Preferences *

Pronouns *

Are you looking for a part-time or full-time position?*

Years of total relevant experience *

Are you open to occasional overtime, weekend and/or holiday shifts if required for the role?*

Are you open to being reprofiled if required by the organization, even if it's not the one you initially applied for?*

If you are not from Cebu, will you be willing to relocate and work onsite everyday?*

What best describes you?*

How many months of BPO healthcare experience do you have?*

Do you have work experience in the following: * Insurance authorization or prior authorization Eligibility Verification Prescriptions Customer Service Appointment Setting Worked in a clinical setting with MD/DO Dental Account Leadership role Processing referrals Fax Management Technical Support Handled calls Medical Transcription Claims Processing Billing Live Scribe Handling Medical Records (Chart Notes, EMR/EHR) Processing Appeals None

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Which government numbers do you have?* TIN SSS PhilHealth Pag-Ibig None

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