Visa Assistant Team Lead (Office-Based)

• Manages a team of 6-10 Coordinators and Drivers.
• Manages the collection of data and prepares reports on customer complaints and inquiries.
• Prepare daily, weekly and monthly reports.
• Identifies opportunities to update or improve Client Assistance procedures and makes recommendations to the Operations Manager or other appropriate staff.
• Listen to team members’ feedback and resolve any issues or conflicts.
• Create an inspiring team environment with an open communication culture.
• Ensures proper and timely dissemination of policies, processes and updates in procedures concerning the team
• Read each team member’s daily notes email/end of day reports, respond appropriately, and write a daily notes email to the direct report.
• Trains new Coordinators in the Company’s policies, procedures, and best practices.
• Conducts performance evaluations that are timely and constructive.
• Performs other related duties as assigned.

Client Management

• Ensure the team Assist clients to their Medical and Embassy Appointments.
• Plot the Pick-Up and Drop-Off Schedules of the Clients so the team will not miss any appointments.
• Assign Coordinators that will accompany Clients to different government agencies
• Manage the Coordinators to remind the clients of their appointments and the requirements needed.

Fleet Management

• Assisting in the recruitment of quality drivers into the fleet.
• Developing efficient driver schedules to maximize productivity and efficiency.
• Managing drivers so they adhere to strict schedules.
• Registering and licensing all vehicles under their management.
• Finding ways to cut costs and maximize profits.
• Maintaining detailed records of vehicle servicing and inspection.
• Scheduling regular vehicle maintenance to ensure operational efficiency.
• Ensuring strict servicing and maintenance times to minimize downtime and maintain schedules.
• Monitoring driver behavior and ensuring a high level of customer service.
• Analyzing data to increase business operational efficiency.
• Utilizing GPS systems to monitor drivers and track vehicles in case of theft.

Others

• Collaboration to other teams and departments
• Tracking and Monitoring of Department’s expenses
• Execution of the Company’s BCP
• Fill in for team members as needed
• Other Instructions provided by the Management

Requirements

• Has good leadership and people/team management skills
• Is solution-oriented
• Has keen attention to details and conscientiousness
• Good communication and interpersonal skills
• Has an ability to manage and resolve conflicts
• Has a good administrative skills
• Has an ability to manage time and resources effectively
• Has an ability to stay professional in a stressful environment
• Is punctual, reliable and trustworthy
• With at least College Level of education
• Company events
• Health insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Supplemental Pay

• Anniversary bonus

Work Schedule

• 8-hour shift
• Day shift

JOIN OUR TEAM & APPLY NOW!

To apply:  Please click this online application link and complete the form:  to start with your application process then reach out to Christian via Skype: live:.cid.1fd7d870d080dbe8 .