Welfare and Compliance Officer

Job brief:

We are seeking a proactive and compassionate Welfare and Compliance Officer to champion the welfare and regulatory compliance of our deployed workers. The role involves monitoring worker well-being, handling welfare cases, and ensuring adherence to local and international labor standards. If you have experience in a manning company or international manpower recruitment agency and are passionate about worker advocacy and compliance, we encourage you to apply.

Responsibilities:

• Serve as the primary point of contact for worker welfare concerns, complaints, and incident reports.
• Liaise with government agencies (DMW/POEA, OWWA, DOLE, NLRC, MWO/POLO), embassies, and legal teams regarding worker cases, settlements, and repatriation.
• Attend conciliation meetings and provide timely updates to management.
• Conduct Pre-Departure Briefings (PDB) and ensure completion of all required documentation (Acknowledgement, No Fees Certification, Photo Consent, Covid Declaration, etc.).
• Monitor the well-being and work conditions of deployed workers through regular check-ins and reporting.
• Prepare and submit welfare status reports for management and regulatory compliance.
• Facilitate conflict resolution by investigating disputes and proposing fair, effective solutions.
• File insurance claims and prepare necessary legal documents for each case.
• Stay updated on regulatory changes and internal policies; recommend process improvements as needed.
• Assist in document management and quality system updates.
• Provide counseling and support to workers, especially in cases of abuse or distress.
• Promote best practices in labor standards and worker welfare.

Requirements:

• Bachelor's degree in Human Resources, Psychology, Social Work, or related field.
• At least 2 years' experience as a Welfare Desk Officer, Wellness Officer, or similar role in a manning company or international manpower recruitment agency.
• Strong knowledge of local and international labor standards and regulatory requirements.
• Experience in handling worker complaints, conciliation meetings, and coordination with government agencies.
• Excellent communication, counseling, and conflict resolution skills.
• Detail-oriented, proactive, and able to handle sensitive cases with confidentiality.
• Willing to travel and attend offsite meetings as needed.
• Experience in preparing legal documents, insurance claims, and compliance reports.
• Background in document management and quality systems.
• Ability to speak additional languages is an advantage.

Bonus Points If You Have:

• Experience working in the manning industry
• Background in an international manpower recruitment agency
• Human Resources (HR) experience
• HR operations experience

Behavioral:

• Demonstrates empathy and genuine concern for worker welfare
• Maintains professionalism and confidentiality when handling sensitive cases
• Proactive in identifying and resolving issues before they escalate
• Strong communicator, able to coordinate effectively with diverse stakeholders
• Detail-oriented and organized, ensuring accurate documentation and compliance
• Adaptable and able to work well under pressure or in urgent situations
• Upholds integrity and fairness in all dealings with workers, clients, and partners