WFH Customer Service Representative

Job Summary: As a Customer Service Representative, you will be the primary point of contact for our company's customers. You will assist customers with inquiries, provide product information, resolve complaints, and ensure a positive customer experience. The ideal candidate will possess excellent communication skills, empathy, and problem-solving abilities.

Responsibilities:

1. Respond promptly to customer inquiries via phone, email, or chat.
2. Handle and resolve customer complaints in a professional and empathetic manner.
3. Provide product information, pricing, and availability to customers.
4. Process orders, returns, and exchanges accurately and efficiently.
5. Assist customers with troubleshooting technical issues and escalate complex problems to appropriate departments.
6. Keep accurate records of customer interactions, transactions, comments, and complaints.
7. Follow up with customers to ensure their issues are resolved satisfactorily.
8. Collaborate with other departments to address customer needs and improve overall customer experience.
9. Stay updated on product knowledge and company policies to provide accurate information to customers.
10. Meet or exceed customer service performance goals, such as response time and customer satisfaction ratings.

Requirements:

1. High school diploma or equivalent; college degree preferred.
2. Proven customer support experience or relevant work experience in a similar role.
3. Excellent communication skills, both verbal and written.
4. Strong problem-solving abilities and attention to detail.
5. Ability to empathize with customers and remain calm under pressure.
6. Proficiency in using customer service software, CRM systems, and other relevant tools.
7. Ability to work independently and as part of a team in a fast-paced environment.
8. Flexibility to work varying shifts, including evenings, weekends, and holidays.
9. Multilingual skills may be advantageous, depending on the customer base.