WFM Real Time Analyst

Job Title: Process Specialist - MIS

Work Setup: ONSITE (BGC, Taguig)

Work Schedule: Shifting schedules

Must-have Qualifications:

• Bachelor's degree
• 3 years of MIS/RTA experience in BPO/Shared Services
• Must also be exposed to Scheduling, Capacity planning, Forecasting, and Reporting
• Strong proficiency in MS Excel
• Knowledge of using MIS Scheduling tools (Power BI, VBA, Macros, Excel)
• Good communication skills
• Preferably available to start ASAP
• IMPORTANT: PLEASE UPDATE YOUR CV TO CLEARLY INDICATE YOUR EXPERIENCE WITH MIS/RTA, REPORTING VIA EXCEL OR POWERBI, FORECASTING, SCHEDULING, AND CAPACITY PLANNING, IF ANY.

Benefits Offered:

• Day 1 HMO for Employee + 2 Dependents
• Quarterly performance bonus
• Outstanding career development opportunities
• 15% Night Differential
• 24 Leaves Annually