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WFM Team Lead

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Job Description - WFM Team Lead

Start Date: ASAP

Work Arrangement: 100% Onsite in Cebu City

Shift Schedule: US Business hours

Role Requirement:

  • Bachelor's Graduate
  • At least 5 total WFM experience, at least 2 years of supervisory/leadership experience in BPO
  • Advanced Excel experience (VLOOKUP, Pivot Table, etc.)
  • Report and dashboards creation
  • Good working knowledge of computer, i.e., MS-Office, Above 
  • Excellent verbal & written communication & presentation skills
  • Expert knowledge of service procedures
  • Good analytical skills for MIS, number crunching & reporting to internal & external customers.
  • WFM Tool Competency (IEX, eWFM, etc.)
  • RTA/ MIS Experience is advantageous.
  • Can start ASAP
Original job WFM Team Lead posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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