WFM Team Lead

Company : Tasq Staffing Solutions

Job Type : Full Time

Cebu City Cebu Philippines

Job Description - WFM Team Lead

Start Date: ASAP

Work Arrangement: 100% Onsite in Cebu City

Shift Schedule: US Business hours

Role Requirement:

Bachelor's Graduate
At least 5 total WFM experience, at least 2 years of supervisory/leadership experience in BPO
Advanced Excel experience (VLOOKUP, Pivot Table, etc.)
Report and dashboards creation
Good working knowledge of computer, i.e., MS-Office, Above
Excellent verbal & written communication & presentation skills
Expert knowledge of service procedures
Good analytical skills for MIS, number crunching & reporting to internal & external customers.
WFM Tool Competency (IEX, eWFM, etc.)
RTA/ MIS Experience is advantageous.
Can start ASAP

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WFM Team Lead

Job Description - WFM Team Lead

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