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WFM / Workforce Team Lead

Job Description - WFM / Workforce Team Lead

Job Title: Assistant Manager, Workforce/Team Lead, WFM

Work setup: Hybrid setup in MOA, Pasay

Shift Schedule: Night shift/shifting

Qualifications:

  • At least 2 years completed in college
  • 2 to 3 years Assistant Manager/Lead Assistant Manager in WFM with 5 years total BPO experience
  • Knowledgeable of Erlang/OCC tools
  • Preferably with an Insurance campaign background
  • Preferred - Workforce tool ERLANG
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