Workforce Management Traffic Analyst

Job Track Description:

• Performs tasks based on established procedures.


• Uses data organizing and coordination skills to perform business support or technical work.


• Requires vocational training, certifications, licensures, or equivalent experience.

General Profile

• Has advanced, specialized expertise within a range of analytical or operational processes.


• Completes assignments and facilitates the work of others.


• May coordinate assignments beyond work area.


• Proposes improvements to processes and methods.


• Acts as a lead, coordinating the work of others, but is not a supervisor.


• Works autonomously within established procedures.

Functional Knowledge

• Has developed skills in a range of processes, procedures, and systems.


• Acts as a technical expert in some areas.

Business Expertise

• Understanding of how best teams integrate and work together to achieve company goals.

Impact

• Impacts a team, by example, through the quality service and information provided.


• Suggests enhancements to work procedures and practices to improve efficiency.

Leadership

• Serves as a team lead.


• May allocate work to team members.


• Provides subject matter guidance to junior team members.

Problem Solving

• Provides solutions to atypical problems with little or no precedent.

Interpersonal Skills

• Communicates information and ideas effectively.


• Uses tact and diplomacy when dealing with others.

Responsibility Statements

• Facilitates quantitative project KPIs such as service level so that intraday and intraweek operational KPIs are met and optimized.


• Ensures that published schedules appropriately meet organization and project-specific targets (KPIs) within a set policy.


• Monitors intraday actuals against forecasted planning parameters and applies corrective actions to address negative deviations.


• Re-forecasts planning parameters based on actuals.


• Updates intraday schedules to best meet requirements for upcoming intervals.


• Records events and incidents that influence forecasts and KPI realization for impact review and future planning.


• Accepts and maintains published schedules by adjusting to accommodate changes to available resources or client requirements.


• Manages operations across several health plan functions, including plan operations, member/provider services, claims, implementation and grievances/appeals.


• Performs other duties as assigned.


• Complies with all policies and standards.