Workforce Manager

Competencies

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Attractive remuneration and great perks


• Comprehensive medical, insurance, and social security coverage


• World-class workspaces


• Engaging activities and recognition programs


• Strong learning and development plans for your career growth


• Positive work culture that enables your future


• Easy-to-access location with direct public transport links


• Flexible working arrangements


• Coaching and mentoring from experts in your field


• Join a global company, winner of hundreds of industry awards

What is your mission?

• Strategic Planning and Implementation 
  
  
  
  • Collaborate with Senior management to develop and implement WFM strategies aligned with business objectives. 
  
  
  • Lead the creation of comprehensive workforce plans, including forecasting, capacity planning, and scheduling 
  
  
  • Identify and implement innovative approaches to enhance WFM effectiveness and efficiency 
  
  
  
  


• Team Management and Development
  
  
  
  • Oversee and mentor multiple WFM teams, including Workforce Leads, RTAs, Schedulers and Workforce Experts
  
  
  • Set performance goals and conduct regular evaluations for team members 
  
  
  • Develop and implement training programs to enhance team capabilities and foster career growth
  
  
  • Promote a culture of continous improvement and innovation within the WFM function 
  
  
  
  


• Perfornance Analysis and Optimization 
  
  
  
  • Develop and maintain advanced KPI's and metrics for workforce performance
  
  
  
  

Who are we looking for?

• Bachelor's degree in Business Administration, Operations Management, or related field, preferred or with at least 2 years's undergraduate units


• 8+ years of experience in workforce management, with at least 3 years in a managerial role 


• Strong understanding of contact center operations and workforce management principles 


• Excellent leadership, communication, and interpersonal skills 


• Proven track record of implementing successful WFM strategies and driving operational improvements 


• Experience in managing budgets and financial aspects of WFM operations 

About TDCX

Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

With a focus on helping companies enable the future, TDCX’s smart, scalable approach—driven by innovation and operational precision—positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 37 locations worldwide, TDCX provides its clients with comprehensive coverage in Asia, Europe and the United States. For more information, please visit www.tdcx.com.