Workforce Manager (Hybrid) | Makati

Location: Makati

Work setup: Hybrid

Work schedule: Dayshift

Requirements:

• Must have Bachelors degree
• Must have at least 3 years experience as a Workforce Supervisor
• Strong exposure to WFM planning

Key Responsibilities:

• Forecasting & Scheduling: Predicting future staffing requirements based on historical data and creating efficient staff schedules.
• Performance Monitoring: Tracking metrics like employee productivity, adherence, and attendance to enhance efficiency.
• Operational Optimization: Analyzing data to balance workload, minimize over/understaffing, and improve service levels.
• Data Analysis & Reporting: Utilizing WFM tools to generate reports on key performance indicators (KPIs) and compliance.
• Strategic Planning: Aligning workforce capabilities with organizational goals, including staff training and development needs. 

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