Position Title: Workforce Planner
Work Set-up: Hybrid
Salary: Php 40,000.00 - Php 50,000.00
Schedule: Monday - Friday; 10:00 PM – 6:30 AM PHT
Our client is a successful company that specializes in delivering fresh, high-quality seafood to restaurants, wholesalers, and individual customers. We pride ourselves on sustainability, efficiency, and superior service.
We are seeking a skilled Workforce Planner to join our team. This role is pivotal in ensuring optimal staffing and operational efficiency within our BPO operations. The Workforce Planner will be responsible for forecasting, capacity planning, and inventory management, aligning workforce strategies with business objectives.
Your Responsibilities as a Workforce Planner would be:
Forecasting:
• Develop and maintain forecasting tools to identify volume trends and patterns on a daily, weekly, and monthly basis.
• Analyze inbound and outbound volume data to produce accurate forecasts for upcoming periods.
Capacity Planning:
• Analyze volume trends and incremental growth to determine staffing and resource requirements.
• Coordinate with Operations, Buying, and Senior Leadership teams to align capacity with forecasted needs.
• Monitor staffing levels and adjust schedules to meet service level agreements (SLAs).
• Collaborate with team leads to ensure adherence to schedules and manage exceptions.
Inventory Management:
• Provide actionable directions to Sales Operations and Buying teams on inventory priorities.
• Generate daily reports highlighting items requiring urgent attention to prevent waste.
Reporting and Analysis:
• Prepare and present regular reports on workforce metrics
• Utilize workforce management tools to track performance and identify areas for improvement.
• Other tasks assigned by the Client or Senior Manager
Qualifications:
• 1-2 years of experience in workforce planning, forecasting, or a related role within a
BPO environment.
• Exposure to any workforce management tools and Microsoft Excel
• Experience with NetSuite, AWS or Power BI is a plus, but not required
• Strong analytical skills with the ability to interpret volume data and trends.
• Excellent communication skills to effectively coordinate with multiple teams and stakeholders.
• Detail-oriented with a proactive approach to identifying and addressing operational challenges.
• Ability to work collaboratively in a fast-paced, dynamic environment.
Your love for Boomering will jump-start with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System), Boomering provides a fun, rewarding and stimulating environment where work-life balance meets a commitment to foster growth.
• Genuinely caring Leadership Team
• Competitive salary package
• Company-provided full set-up for desktop/laptop with a back-up internet
• Free pre-employment Medical Assessment (T&C apply)
• HMO on the first day of hire
• 15 Vacation Leaves and 5 Sick Leaves
• Annual Performance Reviews
• Unlimited Employee Referral Incentives
• Employee Loan Facilities
• Social Clubs and Interest Workshops
• Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
• Statutory Benefits: Maternity, Paternity and Solo Parent Leaves, Magna Carta for Women, Retirement Benefits, OT, and Premium Pays
About Boomering Inc.:
Boomering is an ISO-certified, leading BPO company in Clark Freeport Zone, Pampanga.
Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service, Transparency, Excellence and Partnership) are the framers of our continuing success.
Providing equal opportunities and collaborative culture of excellence, Boomering is not just your average BPO. We are here to make a difference.
Future-proof your career and pursue your passion with Boomering! We want career thrill-seekers who are committed to growth as much as we are.
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