Workshop Controller Balintawak

Job Title: Workshop Controller
Department: Service
Reports To: Service Manager
Location: JMC BALINTAWAK
Job Type: Full-Time

• Coordinate and manage the daily workload of the workshop.
• Allocate jobs to technicians based on skill level, efficiency, and availability.
• Monitor progress of repairs and service, ensuring deadlines are met and quality is maintained.
• Perform quality checks on completed work before vehicles are released to customers.
• Communicate effectively with service advisors to provide job updates and address customer concerns.
• Ensure all work is carried out according to manufacturer standards and workshop procedures.
• Support and motivate the technician team to meet productivity and efficiency targets.
• Oversee workshop tools and equipment maintenance.
• Maintain accurate records of work performed, hours used, and parts consumed.
• Ensure compliance with health and safety regulations at all times.
• Liaise with parts department to ensure timely availability of required parts.
• Conduct performance reviews and provide training or support as needed for workshop staff.
• Assist in diagnosing complex vehicle issues where necessary.

• Proven experience in a similar Workshop Controller, Foreman, or Senior Technician role.
• Technical qualification (e.g., NVQ Level 3 or equivalent in automotive maintenance and repair).
• Strong leadership, organizational, and communication skills.
• In-depth understanding of automotive systems and repair processes.
• Ability to prioritize workload and manage time effectively.
• Computer literacy and familiarity with workshop management systems (e.g., Kerridge, CDK, Autoline).
• A full and valid driver’s license.

• Manufacturer-specific training or certifications.
• Experience in a dealership environment.
• Excellent problem-solving skills and attention to detail.
• Customer-focused mindset.

• Workshop environment with exposure to vehicle noise and machinery.
• May involve lifting and use of diagnostic equipment.
• Standard working hours with possible overtime during peak periods.