XTN-67BC553

Customer Support Advocates have a critical role on Zenni’s award-winning Customer Support team. This role supports Zenni’s global customers 24/7/365, through voice, chat, email, SMS and social channels. The right candidate will champion the interests of Zenni customers, ensuring that they receive high-quality and consistent service. This role represents Zenni’s customer-obsessed culture.    

• Health Insurance/HMO 
• Enjoy unlimited MadMax Coffee
• Diverse learning & growth opportunities
• Accessible Cloud HR platform (Sprout)
• Above standard leaves

• Provide an exceptional customer service experience with every interaction via phone, email, chat, SMS, or over social media
• Work closely with other teams including Technology, Product and Site teams to ensure customer feedback is heard, and provide ideas for improvements
• Demonstrate an excellent understanding of our customer base and ensure the tone of the company is in every interaction
• Respond to all customer inquiries in a timely manner regarding order updates, product requests, and resolve all issues
• Demonstrate unparalleled product knowledge and offer exceptional style advice for customers

• You must have 1 year prior experience handling E-COMMERCE or RETAIL accounts as a CSR (local or international)
• You must have strong experience in voice Customer Service Support, with voice as the primary channel handled. Experience in email support is also required.
• You must have a track record of staying in roles for at least a year, reflecting reliability and long-term commitment.
• You have excellent verbal and written communication skills
• You have a customer-first mindset with an empathic approach to problem-solving
• You are adaptable to a changing or rotating schedule depending on the company’s needs
• You have a can-do attitude. We are looking for someone who is enthusiastic about working every day, and someone who is willing to step-in wherever they are needed
• You are professional, personable and someone who is willing to adapt to change
• You have a creative mind to create memorable customer service experiences
• You go above and beyond to provide outstanding white glove customer service