Yomojo Complaints Manager

The Complaints Manager is a senior individual contributor responsible for the end-to-end management of complex, escalated,

regulatory and privacy-related customer complaints. The role is hands-on rather than a people-leadership post, acting as the

internal subject-matter expert for complaint handling, investigation, written responses, remediation, root-cause analysis and

regulatory readiness.

The ideal candidate has strong Australian telecommunications complaints experience and working knowledge of the

Telecommunications Consumer Protections (TCP) Code, ACMA complaint-handling requirements, Australian Consumer Law and

ACCC consumer protections, the Privacy Act 1988 and OAIC privacy complaint expectations, and Telecommunications Industry

Ombudsman (TIO) dispute handling.

Join the A-Team and experience the A-Life!