ZMC Field Service Engineer (Phillippines)

Summary of Position :

A Field Service Engineer APAC will provide field service to our Dealer network in the Asia Pacific region. Via your troubleshooting guidance, onsite training and on-hands repair support you effectively resolve technical-, electrical-, and mechanical issues. The suitable candidates have, besides good technical knowledges, a flexible and customer-oriented attitude and possesses strong integrity and self-managing capabilities. In this position significant travel is required throughout APAC. The Field Service Engineer APAC is a full-time position within an open culture which promotes and inspires a highly committed and dedicated team to deliver premium service to our Dealer network. In this role you report directly to the PH Operations Manager

Key Responsibilities

• Provide field service support in a pleasant, professional, courteous and timely manner to adequately resolve dealers’ issues.
• Conduct repairs and support maintenance activities.
• Provide Technical Training.
• Write Service reports and record details of interactions with partners in our Salesforce CRM system.
• Communicate and coordinate via various platforms with our mechanics, technicians and engineers to ensure escalated issues are resolved in a timely manner.
• Conduct remote technical support, troubleshooting and diagnostic support via various web-based platforms.
• Help improve diagnostic tools and capabilities by providing detailed feedback from the field.
• Where necessary, draft service bulletins or service instructions.
• Participate and deliver your feedback to further improve Technical Training programs to improve overall technical skills within the Dealer network.
• Proactively communicate with colleagues in the Philippines office and EU Director of CX After Sales to ensure service standards are met and Dealer satisfaction is maintained.
• Partner Portal guidance and onsite support with Warranty administration processes.

• Provide troubleshooting and diagnostic guidance.

Required Education/Experience

• Bachelor of Science in Mechanical / Electrical Engineering or any equivalent courses with at least 5 years of relevant experience in field works.
• Proficient in English. Other languages are a plus.
• Certified to work on high-Voltage systems is a plus.
• Proficiency with computer applications, including Windows Word and Excel;
• Experienced user of Industrial Standard electronic test devices, instruments and tools (understanding of motorcycles, automobiles or electric vehicles are highly beneficial).
• Must be able to demonstrate proficiency with a computer including connecting external devices, and configuring systems with new software.

Skills and Attributes

• Must have strong interpersonal and communication skills - verbal and written in English is required. Other languages are a plus.
• Practical and hands-on.
• Must be customer-focused and service-oriented.
• Strong technical and electrical skills. Basic mechanical skills are a plus.
• Knowledge of the most relevant application Salesforce is preferred.
• A wide degree of creativity, stress tolerance and latitude is expected.
• Demonstrate good judgment in solving problems as well as identifying problems in advance and proposing solutions.

• Independent, flexible, assured and customer-oriented attitude.
• Ability to carry responsibility and withstand pressure.
• Willing to travel to APAC regions.

Other Requirements

• Passion for motorcycles and/or affinity with Electric Vehicles are advantageous.

If interested, please email your resume to the following: [email protected]