Zoho Specialist

• Administer, maintain, and continuously optimise the Zoho to support business operations & scalability
  
• Manage and support Zoho applications including Zoho CRM, People, Recruit, and related tools
  
• Analyse data within Zoho and external sources that support decision -making
  
• Troubleshoot system issues and ensure timely resolution with minimal disruption to users
  
• Collaborate with departments to understand operational needs and translate them into technical solutions
  
• Provide ongoing end -user support, including system guidance, issue resolution, and user assistance
  
• Maintain system documentation, processes, and user guides to support consistency and knowledge sharing
  
• Deliver user training & onboarding to drive the effective use of Zoho systems
  
• Ensure data integrity, security, and compliance across all Zoho platforms
  

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related course
  
• Hands -on experience administering the Zoho One Suite, with strong expertise in advanced CRM configuration
  
• Solid knowledge of Zoho applications including Zoho CRM, Zoho People, Zoho Survey, Zoho Sign, and related tools
  
• Strong data analysis, including extracting insights within Zoho & from external data sources 
  
• Proven problem -solving & the ability to diagnose system issues and implement effective solutions
  
• Ability to work autonomously while also collaborating effectively within cross -functional teams
  
• High attention to detail, with the capability to manage multiple projects
  
• Deliver user training & onboarding to drive the effective use of Zoho systems
  
• Clear and professional communication skills, both written and verbal
  
• Experience providing end -user support, system documentation, and training
  

Benefits

• A comprehensive benefits package, including paid leaves
  
• Dayshift
  
• HMO on day 1 for you and your dependent
  
• Training and career development opportunities
  
• Fun social events and a supportive team culture
  
• Fixed weekends off + Christmas & New Year off