Business Center Operations Manager

Business Center Operations Manager | Fairview

Management - Area/Multi-site (Retail & Consumer Products)

The BCO Manager will oversee on-site and off-site operations, leading the team to deliver excellent customer service for customer retention, acquisition, and overall sales growth.

Responsibilities:

• Develop and implement sales strategies
• Ensure workflow across locations meets BCO standards
• Collaborate on audits and timely document submission
• Approve supplies requisition within budget
• Analyze statistics for financial performance and improvements

Customer Management

• Build relationships and enhance customer satisfaction
• Resolve escalated inquiries to meet business objectives

Self and Team Development

• Monitor team development and enforce policies and procedures.

Qualifications:

• Graduate of Bachelor's Degree preferably business-related course
• At least 5 years solid work experience as a Customer Service Manager or a similar role
• Strong communication, interpersonal, and customer service skills
• Excellent leadership and decision-making skills

What's your expected monthly basic salary?

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