Business Center Operations Supervisor

Business Center Operations Supervisor | Mandaue, Cebu

Management - Area/Multi-site (Retail & Consumer Products)

Responsible for day-to-day supervision of the BCO Assistants and will play a collaborative role with BCO Manager in building a strong team leading them to deliver exceptional customer service and work efficiently to achieve set business goals.

• Drive sales and attain targets through deployment of strategies based on identified challenges
• Oversee and assess day to day counter operations both onsite and offsite locations
• Guide BCO Assistants to manage customer inquiries, long queues and resolve complaints from irate customers
• Reconcile payment discrepancies such as returns, refunds, adjustments, and voids in finalizing reports Maintain documentation pertaining to daily operational activities
• Validate cash replenishment requests and monitor counter supplies and products inventory level
• Train BCO Assistants in accordance with BCO process and policies

Key Qualifications:

• Graduate of Bachelor's Degree Graduate preferably business-related course
• At least 2 years of experience as a supervisor in a customer service industry
• Willing to be assigned in SM Store Naga

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