Customer Banking Specialist

Company : Commonwealth Bank

Job Type : Full Time

Davao City

Number of Applicants

:

000+

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Job Description - Customer Banking Specialist

You are passionate about helping customers turn their financial dreams into reality
We are a customer and community focused network of branch colleagues
Together we can create brilliant customer experiences that matter

Part Time 25 hours - Monday to Friday: 8.30am - 1.30pm

See yourself in our team

Do work that matters

More specifically you will:

Build a personal connection with customers through meaningful conversations
Work with customers to help them use our in-branch technology and digital banking options
Ask about and respond to customers' transactional needs in the branch, ensuring they leave satisfied
Complete Financial Health Checks to assess customers' financial needs and identify any changes
Perform interviews and process applications for personal loans, credit cards and associated products
Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist
Adhere to the Bank's processes and procedures, including accurately reconciling transactions and reviewing customers' financial positions
Engage with customers by participating in community events and fundraising activities
Look out for the safety and wellbeing of your team
Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement

We're Interested In Hearing From People Who

Have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do
Can bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs
Can demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
Most importantly you'll need to have a genuine passion for the customer and for doing the right thing to ensure we're putting our customer's needs first.

If this sounds like the role for you then we would love to hear from you. Apply today!

At Commbank, we're determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You'll be part of a community that'll support you professionally and personally, every step of the way. Beyond your team, you'll also have the opportunity to network across our Indigenous Employee Network, linking to Indigenous employees across CommBank.

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