Data and Insights Specialist

MyDeal is a leading Australian online retail marketplace that focuses on providing everything for your home (furniture, homewares, garden, appliances and more). Founded in 2011, MyDeal has brought Australian shoppers the biggest brands, the best deals, discounts, and sales on an extensive range of home and lifestyle products. Since September 2022, MyDeal has been a part of Woolworths Group, Australia and New Zealand's largest retailer. Our partnership with Woolworths Group continues our shared commitment to provide great value, quality products and convenience for our customers. In October 2023, Woolworths launched Woolworths Market Plus (WMP). WMP is a new platform for businesses to both sell and manage products across the Woolworths Group Marketplaces. Role Overview: Reporting to the Customer Service Manager, the WMP Data Analyst & Insights Specialist will play a pivotal role in providing actionable insights derived from data analysis. This position requires a high level of proficiency in English communication, both verbal and written, as the individual will be responsible for conveying data-driven narratives to stakeholders and influencing strategic decisions. This is a 5 days a week on-site role based in our Manila office, working closely with cross-functional teams and stakeholders across various banners and functions. Responsibilities

• Collaborate with Team Leaders, SMEs, and Managers across different functions within each marketplace to understand data requirements and priorities
• Utilise tools such as Zendesk Explore, Looker, PowerBI, and others to extract and analyse data effectively
• Develop and maintain reports on a daily, weekly, and monthly basis, providing actionable insights and recommendations to drive operational improvements
• Work closely with stakeholders to ensure timely delivery of insights and reports tailored to their specific needs
• Identify trends, patterns, and opportunities within customer support data to enhance service delivery and customer satisfaction
• Enhance existing reporting mechanisms by implementing innovative approaches and leveraging analytics techniques
• Collaborate with the Reporting team to streamline data collection processes and ensure data accuracy and integrity

Requirements

• Availability and willingness to work full-time on-site is required
• Proven experience in data analysis
• Proficiency in using various analytical tools
• Excellent English communication skills, both verbal and written, with the ability to articulate complex ideas and insights clearly and effectively
• Strong problem-solving skills and the ability to translate data into actionable recommendations
• Experience working with cross-functional teams and stakeholders to drive business outcomes
• Highly organised with excellent attention to detail and the ability to manage multiple priorities in a fast-paced environment
• A proactive and collaborative approach with a passion for driving continuous improvement