Eastwood, QC - Associate Head Quality- BPO

Quality Assurance & Control (Manufacturing, Transport & Logistics)

• Developing and implementing the Quality department’s strategies to ensure it meets the business requirements and customer deliverables, as well as ensuring the departmental performance against the goals of the organization
• Analyze current situation (As-is), identify improvement opportunities and recommend measures (To-be) to re-engineer processes
• Act as a Change Agent and work closely with Operations to optimize Customer Value in multiple client engagements
• Should liaise with the Process Heads / Client to Identify Opportunity Areas & Prepare and Implement Improvements
• Design and implement KPI measures, measurement systems and visual tracking controls/dashboards to manage process performance for sustainability and continuous improvement
• Ensuring Internal and External Quality metrics are being met
• Problem solving and developing innovative solution
• Implement best practices in end-to-end Quality process
• Assisting Special Projects and performing other duties
• Implement and drive Corporate Quality initiatives
• Driving ROI / Value Added approach
• Internal audits and compliance
• Driving process and continuous improvements within Quality to improve performance
• Provide training and development within the Quality Team
• Client and Stakeholder management
• Other duties, responsibilities and projects assigned

Requirements

• Candidate must possess at least a Bachelor's/College Degree , Post Graduate Diploma / Master's Degree, any field.
• Strong engagement, communication, presentation and inter-personal skills
• Should have good documentation skills –Word, Excel, Power Point & Visio
• Strong stakeholder and client management skills
• Knowledge/Certification of Lean / Six Sigma will be an added advantage
• At least 10 years of working experience in the related field is required for this position
• Extensive Telco, Retail, Financial, Healthcare and Tech background preferred
• Applicants must be willing to work in Eastwood City Libis, Quezon City.
• Preferably Associate Directors/Directors
• Preferably Six Sigma Green Belt Certified

What's your expected monthly basic salary?

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Tech Mahindra represents the connected world, offering innovative and customer-centric information technology services and solutions, enabling Enterprises, Associates and the Society to Rise.

Mahindra is a USD 4.9 billion company with 121,840+ professionals across 90 countries, helping over 935 global customers including Fortune 500 companies. Our innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value to our stakeholders.

Tech Mahindra Business Process Services (BPS) is the BPO arm of Tech Mahindra which focuses on Business Process as a Service (BPaaS) and BPO services across various industries including Telecom, Financial Services, Retail, Energy, Hospitality, Hi-Tech, Agriculture, and Food & Beverage. Our approach goes beyond cost reduction to process optimization and ownership through automation and productivity improvements.

Tech Mahindra BPS delivers value for customers through flawless execution of a seamless suite of services that operate across the entire lifecycle of end users and covers both revenue and cost sides of the customers’ business operations. The BPS includes Operations, BPM, and Consulting.

Tech Mahindra offers innovative and customer-centric information technology services and solutions, enabling Enterprises, Associates and the Society to Rise. Our technology and process expertise combined with investments in platforms and IP, have delivered significant transformation programs for Global Customers across customer services, IT and Network.

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology services and solutions, enabling Enterprises, Associates and the Society to Rise.

Mahindra is a USD 4.9 billion company with 121,840+ professionals across 90 countries, helping over 935 global customers including Fortune 500 companies. Our innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value to our stakeholders.

Tech Mahindra Business Process Services (BPS) is the BPO arm of Tech Mahindra which focuses on Business Process as a Service (BPaaS) and BPO services across various industries including Telecom, Financial Services, Retail, Energy, Hospitality, Hi-Tech, Agriculture, and Food & Beverage. Our approach goes beyond cost reduction to process optimization and ownership through automation and productivity improvements.

Tech Mahindra BPS delivers value for customers through flawless execution of a seamless suite of services that operate across the entire lifecycle of end users and covers both revenue and cost sides of the customers’ business operations. The BPS includes Operations, BPM, and Consulting.

Tech Mahindra offers innovative and customer-centric information technology services and solutions, enabling Enterprises, Associates and the Society to Rise. Our technology and process expertise combined with investments in platforms and IP, have delivered significant transformation programs for Global Customers across customer services, IT and Network.

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