Email Marketing Specialist

Marketing Communications (Marketing & Communications)

Awesome CX by Transcom is looking for talented individuals like you to join our awesome team! Be a Customer Lifecycle Marketing Associate for our Awesome CX by Transcom Davao site. This position, reports to our Director and constantly communicates with the Creative and Customer Experience teams. The role carries significant responsibility as the customer and subscriber experience gatekeeper.

Join our Awesome CX by Transcom Family as a Customer Lifecycle Marketing Associate!

Key Responsibilities include:

• Develop and execute lifecycle marketing strategies from planning to deployment.
• Lead efforts in generating leads, growing subscribers, and retaining them through advanced segmentation.
• Test campaigns for optimization and document program progress.
• Email & SMS Performance Reporting
• Analyze data for improvement opportunities and offer recommendations for goal achievement
• Monitor campaign delivery, IP health, and subscriber data cleanliness
• Cross-functional collaboration & execution
• Collaborate on emails for better user experience.
• Coordinate content and design feedback.
• Improve shopping experience and tech integration collaboratively.

What we are looking for:

To be successful in this role you must be/have..

• at least 1 year of work experience leading an Email Marketing program for a retail or e-commerce business
• Advanced Proficiency in Microsoft Excel
• Advanced knowledge of Google Analytics
• Experience working with major ESP and CRM tools
• Experience working with an Engineering team on custom integrations
• BS/BA degree or relevant work experience

Preferable but not required:

• Knowledge and experience developing HTML/CSS
• Knowledge of and experience building for JSON files and payloads
• Experience with SMS, Direct Mail, Referral and Loyalty programs, or Subscription
• business models
• Knowledge and experience with Iterable, Segment, Metabase
• Experience with highly-considered, large ticket purchases/categories

What Life at Awesome CX by Transcom is like

Awesome CX by Transcom inclusive culture is rooted in wellness & fun. Culture doesn’t equal perks! We've got great amenities, suited to every need. You’ll be hard-pressed to find a company that doesn’t say they have a great culture, so what makes us different?

At Awesome CX by Transcom, we want to take care of our greatest assets, our people! We are sure to prioritize the whole person, not just their professional life, but their personal one as well. Knowing that happy and healthy employees make top performers.

The health and well-being for all Awesome CX by Transcom team members is and will remain, our greatest priority. Accessibility to health care means an onsite care center, STD testing, as well as insurance equality for everyone to ensure that every person has peace of mind.

One of our core values is “good vibes”. We like to think that we provide an awesome environment to support as many good days as possible. However, on the inevitable, yet occasional bad days, we offer resources such as an in-house psychologist, mental health courses, as well as a dance and yoga studio to help give our team a boost.

Free daycare facilities give our teams one less thing to worry about while at work. By providing a safe place for kids to learn, play, and grow, Awesome CX by Transcom helps the parents on our teams focus on their work knowing their kids are well taken care of.

True to our value of “Keeping It Real” we encourage our team members to come as they are and be their authentic selves at work. We celebrate each other’s differences, whether that is by honoring a cultural holiday or celebrating Pride month!

Career Development - At Awesome CX by Transcom, we look to support our customer experience specialists just as much as they are committed to supporting your customers. A vast variety of training and education give our agents the tools they need to thrive and succeed.

Awesome Cares - community involvement and charitable contributions The importance of giving back to our community is embedded in our DNA, which is why one of our values is “Do the right thing”. We take responsibility for the impact we can make on our brands, our people, and our planet.

Fun:

At Awesome CX by Transcom we work hard, we play harder! After all, what’s life without a little fun? We believe that a culture that creates long-lasting happiness is a culture that delivers client results. Our in-office amenities and team-building excursions contribute to Awesome CX by Transcom’s cool-ture.

Work doesn’t have to be boring… We bring the fun to the workplace…

• Dance and yoga studio
• Pingpong tables
• Cafes

Our teams are more like family. That’s in large part due to our team-building events and off-site excursions. From fun happy hours after work, to amazing sightseeing trips, there’s so much we have to offer to bond our team together.

Year-end party - honestly, we can’t even explain it. You’d have to see it to believe it. This is an unforgettable time of year for our teams to get together and celebrate their accomplishments.

Dog-friendly office spaces. Our workspaces are so fun your furry friends will even want to join, and they’re welcome. Just think about it - bring your dog to work every day, everyday!

Our dedication to ensuring employee happiness goes above and beyond. And by that, we mean that we have a whole happiness team whose job is to bring joy into the office. From celebrating team members’ birthdays to recognizing amazing accomplishments, the happiness team is there to put a smile on everyone's face!

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers.

We are 30,000 customer experience specialists at 69 contact centers across 26 countries, delivering services in 33 languages to international brands in various industry verticals.

Whether onshore, offshore or near shore, we are uniquely focused on delivering outstanding customer experiences, driving satisfaction, brand loyalty and additional sales while also adding insights and value to our clients’ business operations.

Transcom has been in the Philippines since 2007. We currently have facilities located in Pasig, Iloilo, Bacolod and Davao.

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers.

We are 30,000 customer experience specialists at 69 contact centers across 26 countries, delivering services in 33 languages to international brands in various industry verticals.

Whether onshore, offshore or near shore, we are uniquely focused on delivering outstanding customer experiences, driving satisfaction, brand loyalty and additional sales while also adding insights and value to our clients’ business operations.

Transcom has been in the Philippines since 2007. We currently have facilities located in Pasig, Iloilo, Bacolod and Davao.

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Perks and benefits

Medical

Miscellaneous allowance

Education support

Loans

Sports (e.g. Gym)

Parking

Vision

Child Care Center, Scholarship Program, Retirement

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