MDM Engineer (Mobile Device Management)

Basic Function:

• Manage enterprise Mobile Device Management (MDM) platform by installing, deploying, updating, and monitoring App usage on the company deployed mobile devices. In addition, provide technical support to customers via telephone, web, and face to face. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment to ensure optimal mobile system performance.

Job Duties (including but not limited to):

• Own and operate company deployed MDM solution
• Upload, update, maintain, and delete iOS and Android Apps
• Test and QA new iOS and Android releases – Manage deployment process and schedule
• Manage users and ensure user data is accurate in the MDM
• Create, configure, and maintain security policies on the MDM and maintain enforcement
• Understand MDM reporting capabilities and provide weekly reports to Mobile Architect
• Create, update, and maintain users and device owners in the MDM
• Assess MDM capabilities and provide recommendations on optimization and usage
• Provide hardware and software support for Apple iPad Pros and other tablets as required
• Works with customers to resolve technical issues
• Perform data, speed, and App usage analysis on company deployed mobile devices
• Coordinate with the hardware team to create onboarding processes
• Create user documentation (Tips, tricks, FAQs) as new features and Apps are deployed
• Maintain the Enterprise Mobility page under the guidance of the Mobile Architect
• Understand Apple DEP and VPP
• Understand and create different tags and groups by location, department, and use case
• Maintain a self-service portal
• Provides IT support for on and off-site corporate events
• Assists with piloting and testing new Apps for enterprise use

Job Requirements:

• 2+ years of experience in a computer hardware environment, or the equivalent combination of formal education, training, and experience
• Degree in a computer-related field, MIS, IT, or related field skills, or the equivalent combination of training and experience
• Experiences with other MDM platforms (MobileIron, Intune, BES, etc.)
• Knowledge and experience with Active Directory and Windows OS (2012 / 2016)
• Attention to detail and excellent troubleshooting and problem-resolution skills
• Ability to adhere to and meet deliverables following strict service level agreements
• Knowledge of computer hardware and software including recent Microsoft and Mac operating systems, and Microsoft and Mac common desktop applications
• Knowledge of mobile device hardware and software including iOS and Android platforms
• Working knowledge of Cisco Meraki, VMWare Airwatch, or Jamf
• Basic API and scripting skills highly desired
• A+ or similar certifications are a plus
• Demonstrated ability to assist and communicate well with internal customers
• Excellent customer service skills
• Ability to prioritize among multiple, competing requests
• Must be a self-starter with strong organization skills

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COMPANY OVERVIEW

Our business was born at 28 years old. We earned our experience as part of Denmark's foremost IT infrastructure specialist. Now we're ready to take the next step with you

Aeven is a new company formed from part of NNIT. That means that even before we opened our doors, we'd clocked up three decades of experience serving critical industries such as life science & healthcare, the public sector, finance, energy & utilities, industrial goods & manufacturing, and retail & consumer goods.

At Aeven, we're on a quest to keep digital infrastructure critical to the lives of millions, safe, secure, and productive. And to do this, we employ sharp minds, capable hands, and most importantly, positive personalities that are eager to collaborate, contribute, develop their skills, and make a difference.

We're here to provide digital infrastructure that helps companies and institutions steer a straight course. 'With Aeven, wherever you're going, we're here – with you all the way. Locally anchored in Denmark but with a global reach, we have three decades of experience helping businesses and institutions on which the health, wealth, and security of millions depends, navigate uncertainty, and thrive'. - Henrik Bodskov, CEO

Read more about AEVEN:

At Aeven, we're on a mission to keep digital infrastructure critical to the lives of millions, safe, secure, and productive. And to do this, we need sharp minds, capable hands, and most importantly, positive personalities that are eager to collaborate, contribute, develop their skills, and make a difference.

When you join Aeven, you join a culture of expertise, inclusion, and growth where people matter. Your professional growth is valuable to us, and we will support you all the way – whether you 're interested in developing greater depth within your area of expertise, want to broaden your scope of skills, or wish to pursue new roles in our organization.

On top of the statutory benefits stipulated by the local law, AEVEN PH employees enjoy the following benefits upon joining:

• Competitive Compensation
• Clothing & Laundry Allowance
• Communication Allowance
• Fitness Allowance
• Healthcare/HMO
• Medical Allowance (Employees/Dependent)
• Life Insurance
• Leave (convertible to cash)
• Rice Subsidy
• Emergency Loan
• First Baby Gift
• Wedding Gift
• Year End Gift
• Performance Bonus
• Annual flu vaccination for free